Job summary
- Main area
- Security - E00493
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 413-103226-EF-SD
- Employer
- The Christie NHS Foundation Trust
- Employer type
- NHS
- Site
- Security - E00493
- Town
- Manchester
- Salary
- £31,049 - £37,796 per annum, pro rata
- Salary period
- Yearly
- Closing
- 22/02/2026 23:59
Employer heading
Deputy Operational Services Manager
Band 5
Job overview
To manage the operational delivery of all services within the Security, Switch board and Car parking in an effective, efficient and safe manner. Ensure that all Trust procedures and policies are adhered.
To provide operational leadership to the Security, Switchboard and Car parks teams.
To ensure that all teams work in such a way as to provide a seamless service to the Trust including the provision of a fit for purpose response team capability.
To ensure all security services are provided in the most efficient manner whilst ensuring national standards and best practice are adhered to at all times.
To support and provide cover for other Deputy Operational Services Manager as required within the range of skills and competency levels appropriate to the role.
Main duties of the job
The successful candidate will:
Manage / Lead / Motivate the teams
They will be enthusiastic and motivated people to take the next step in their career progression within the NHS.
The successful candidate will be expected to:
- manage systems
- produce reports
- manage meetings
- deputise for line manager
- update policies/procedure due to legislation / best practice changes
- attend/deliver training
This list is not exhaustive and candidates should refer to the attached job description.
Working for our organisation
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Detailed job description and main responsibilities
DUTIES AND RESPONSIBILITIES
1. Ensure that the trust is a safe and secure place for patients, staff, patient visitors and contractors
2. Monitor the department’s performance ensuring that service delivery is provided in accordance with service level agreements using the tools shown below and any other appropriate methods of monitoring and that all performance is evidenced.
a. ERIC
b. PAM
c. Patrol monitor - Guardtour
d. Scorecard
3. Produce monthly key issue reports for discussion at individual meetings and submission to soft facilities group and Technical Manager for Soft Facilities.
4. Provide accurate data to assist in the costings of business cases
5. Be responsible for the day-to-day management of the trust access control system, granting access to areas according to valid requests from ward/department managers.
6. Be responsible for the day-to-day management of the trust CCTV system, granting viewing access to personnel internal and external according to valid requests in accordance with policy and procedure.
7. Maintains access control and CCTV records to ensure that information is accurate and up to date for future reference and complies with Data Protection Act 2018
8. Liaise with capital team colleagues regarding requirements for new build and refurbishment projects an all aspects of physical security covering items such as
a. CCTV
b. Key Suiting
c. Access control requirements
d. Staff resource
9. Provide information regarding impacts of capital schemes on the daily operational routines of the departments giving possible solutions to anticipated issues.
10. Be responsible for the management of trust keys, ensuring that all keys are issued as per key issue procedure and that any on-call out of hour’s requests for keys can be met.
11. Ensure that all staff comply with health and safety regulations
12. Carry out departmental risk assessments with immediate team leaders and staff to ensure that all work can be carried out in a safe manner.
13. Review Risk assessments as required ensuring that any changes are communicated to all relevant staff and that a record is kept to evidence change and communication ensuring that DCIQ is updated
14. Liaise with outside agencies as required such as police, fire brigade.
15. Enter all absence on staff ESR system promptly ensuring accuracy
16. Ensure that all overtime is monitored and that it is tightly controlled whilst ensuring that rotas are fit for purpose and accurate to allow agreed service provision
17. Accurately enter all pay details on trust e-pay system ensuring accuracy and provide reports as required.
18. Be responsible for the management of all stock items required for security, carrying out annual stocktakes as required.
19. Raise orders for equipment as required to allow teams responsible for can carry out their role
20. Monitoring of department budgets escalating any pressures to line manager
21. Assist the Operational services manager in the recruitment of staff be that leavers or new roles. Use the NHS jobs and TRAC to advertise, shortlist and follow candidates progress through the recruitment process
22. Responsible for the monitoring of team rotas ensuring that service delivery is not compromised by absence planned and un-planned.
23. Attend and take part in disciplinary meetings as required
24. Ensure that the trust management of attendance policy is followed when staff are sick liaising with HR to ensure that they are present if required. Ensuring that all formal meetings are carried out as per the policy. Produce all relevant documentation relating to the management of attendance policy
a. Carry out management of attendance meetings
b. O/H referrals
c. Carry out return to work meetings
d. Produce management of attendance stage 3 statement of cases as required.
25. Ensure that all PDRs are carried out and that all actions/learning from the PDR’s is actioned in a timely manner, ensuring that all details from the PDR are recorded on ESR.
26. Ensure that all staff are up to-date with all trust mandatory training, ensuring that staff are allocated time to attend/carry out the training that is required for their role. Ensure that all role specific staff training that is required is actioned as per list below including trust local departmental induction
a. Organise
b. Arrange delivery
c. Monitor
d. Record
27. Carry out monthly 1-2-1 meetings with the team leaders as shown below and record details of meetings showing actions and outcomes
a. Switchboard supervisor
b. Security team leaders (x5)
c. Car park team leader
28. Attend team meetings for the teams as shown ensuring that an agenda is produced following the trust standard format and notes taken for distribution as required
a. Switchboard
b. Security team
c. Car park team
29. Attend service review group meetings
a. Switchboard
b. Security team
c. Car park team
30. Respond to alarms/incidents as required ensuring that disruption to trust operations is kept to a minimum
a. Patients – violent/aggressive
b. Fire alarms
c. Medical gas alarms
d. Panic alarms
e. Flood alarms
f. Intruder alarms
g. Fridge alarms
31. Incidents
a. Respond to all incidents in an appropriate manner
b. Enter incidents on to DATIX
c. Assist with investigations as required
d. Provide written statements if requested regarding incidents
e. Provide CCTV and access control reports when requested for incident investigations
f. Attend root cause analysis meetings as required
g. Attend executive review groups as required
32. Complaints
a. Respond to all complaints in an appropriate manner via PALS
b. Provide complaint feedback as required either directly or via PALS
c. Assist with investigations as required
d. Provide written statements if requested regarding complaints
e. Provide CCTV and access control reports when requested for complaint investigations
33. Produce policies and SOPs as required for the needs of the service ensuring that they meet current health and safety legislation, HTM and best practice guidance.
34. Assist with and take part in policy/procedure/service reviews relevant to the services responsible for
35. Ensure that all staff work within the Trust values and standards
36. Be responsible for managing the day-to-day maintenance of the following systems ensuring that maintenance contracts are fit for purpose.
a. CCTV
b. Access Control
c. Alarms
i. Intruder
ii. Panic
iii. Medical gas iv. Contronics
v. Flood
Escalating faults to appropriate third-party suppliers and senior colleagues to ensure operational effectiveness to systems as shown
37. Be required to carry out monitoring across all trust estate (internally/externally)
38. Attend ad-hoc meetings as required taking notes to feedback to colleagues
39. Deputise for Operational Services Manager when required
This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder.
Person specification
Qualifications
Essential criteria
- Diploma in leadership and management or equivalent experience
Desirable criteria
- SIA Door
- SIA CCTV
- Willingness to train in a managerial qualification
Experience
Essential criteria
- Must have previous NHS experience of team leading
- Ability to supervise staff
- Produce written reports
- Introduction of management processes and systems of control
- Ability to lead and manage minor projects that involves coordination of activities and close communication with end users
- Analysing and interpreting data and information including national statistics and benchmarking data
- Worked previously as part of a team
Desirable criteria
- Leadership of multiple teams
Skills
Essential criteria
- Excellent communication skills
- Ability to present complex information orally and electronically to senior managers
- Ability to make judgments from departmental requests
- Commitment and self-motivated
- Good interpersonal skills
- Computer literate with regular use of computer software including bespoke databases, spreadsheets
Desirable criteria
- Computer literate with regular use of computer software including bespoke databases, spreadsheets
- Lifting and manual handling training
Knowledge
Essential criteria
- Understand the role of security in NHS
- Understand the role of switchboard in NHS
- Understand the role of car parking in NHS
- Budget management
Desirable criteria
- Awareness of the current legislation, guidelines and local policies for: a) Health and safety at work
- b) CCTV
VALUES
Essential criteria
- Must be able to understand and adhere to the Trust’s principal values of compassion and respect for patients and staff
- Always willing to learn new skills
Desirable criteria
- Respects colleagues and patients
- Recognises team goals
OTHER
Essential criteria
- Full UK driving licence
- Working unsociable hours
- Other duties as instructed
- Flexible to meet the demands of the services delivered to the Trust
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sean Boulton
- Job title
- Operational Services Manager
- Email address
- [email protected]
- Telephone number
- 0161 956 2586
- Additional information
Rosie Gill on 0161 446 8141
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