Job summary
- Main area
- ICC
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 242-4946-LR1
- Employer
- North West Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Middlebrook
- Town
- Horwich, Bolton
- Salary
- £55,690 - £62,682 per annum
- Salary period
- Yearly
- Closing
- 03/03/2026 23:59
Employer heading
ICC Duty Senior Clinician
Band 8a
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
Job Title: Duty Senior Clinician
Band: 8A
Location: Integrated Contact Centres
An exciting opportunity has arisen for a Duty Senior Clinician within NWAS Integrated Contact Centres. Candidates are required to be highly experienced and credible clinicians.
While on duty, the Duty Senior Clinician will be the senior clinician responsible for clinical effectiveness and safety of patient care within the Integrated Contact Centre and service delivery environment. This includes overall responsibility for clinicians undertaking clinical navigation and clinical validation roles, and the co-ordination of ICC resources to effectively manage demand. You will ensure that ICC is dynamic and responsive to the daily challenges the trust faces, implementing appropriate actions as part of, and outside of the Clinical Safety Plan. As Duty Senior Clinician, you will act as a point of escalation for clinical advice for service delivery where appropriate.
Main duties of the job
The Duty Senior Clinician will receive direction from, and be accountable to, the ICC Consultant Practitioners, Heads of Service lines and Assistant Director. You will be expected to respond to 999, 111 and PTS demand appropriately, optimally using all members of staff, clinical resource and agreed clinical interventions as appropriate. They will provide necessary assurance that the ICC is clinically safe and effective, escalating any concerns as required.
All leadership roles at NWAS at every level are required to promote and role model our Be Think Do Philosophy. NWAS is committed to attracting managers and leaders who are more than subject matter experts, but exemplary in demonstrating their experience and commitment to; values-based leadership; challenging workforce and health inequalities; operating successfully in ambiguity, complexity and uncertainty.
The post holder is an experienced Paramedic or Nurse, who acting within their professional boundaries will provide enhanced clinical decision making to support clinical effectiveness and safety of patient care within the Integrated Contact Centre and service delivery environment. You will ensure the delivery of excellent patient care through the continuous achievement of clinical standards. You will work autonomously and support patients within our community.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
Frequently asked questions
Who can apply for the Duty Senior Clinician role?
The role is open to Paramedics and Nurses with HCPC or NMC Registration who are able to meet the requirements of the job description and person specification. Please note that this post is not suitable for NQP Paramedics or a New qualified nurse.
What will the application process involve?
All candidates will be required to complete an application available on the NHS jobs website. Each application will be reviewed and those shortlisted will be invited to an assessment day.
Recruitment Campaign
Advertising Dates: 17.02.2026 - 03.03.2026
Assessment date: 18th and 19th March 2026
How many roles are there?
There is 1 position available
Where are the roles based?
The roles will be based at Sefton House, Middlebrook- Horwich.
Is this role 24/7?
This role is required to work a 24 hour rota
Does this role include clinical time/rotation?
The role will include a clinical rotation as part of the core rota. Clinical rotations will be accommodated and informed by the clinician’s background, training and qualifications.
Person specification
Skills / Compentencies
Essential criteria
- Politically aware and astute
- Innovative thinker and able to develop new solutions
- Evidence of Leadership & Mentoring skills
- Excellent written and analytical skills to provide reports to both Internal & External stakeholders
- Ability to influence and negotiate with a wide range of stakeholders (e.g. GP’s, CCG’s, Acute services) to develop multidisciplinary working.
- Developed research skills
- Excellent IT literacy skills
- Enthusiasm and drive to develop Clinical Care
- Good organisational and planning skills to manage a range of activities
- Development of evidence based clinical practice
- Ability to motivate, performance manage and develop teams and individuals.
- Demonstrable compassionate and inclusive leadership
- Experience in the application of HR processes
- Demonstrable experience of line management responsibilities
Qualification and knowledge
Essential criteria
- Educated to Master’s level in relevant subject
- Evidence of relevant CPD activities
- Nurse or Paramedic with current NMC or HCPC registration
- Is experienced in the field of remote triage and assessment
Experience
Essential criteria
- Expert knowledge of Pre-Hospital and Urgent Care systems, acquired through substantive experience
- Proven knowledge and experience of working collaboratively with other partner agencies, inclusive of blue light services
- Good knowledge of 111 and 999 primary and secondary triage processes within UK NHS
- Proven knowledge and experience relating to the operation of 999 & Urgent Care Services.
- Good understanding and application of qualitative & quantitative research methods in practice.
- Experience of system changes, including IM&T system development to support practice
- Knowledge of macro and micro contextual drivers and developments within Urgent and Emergency care including recent reports and direction from sources such as NHS England and The Kings Fund -
- Experience of working within an NHS Ambulance Emergency Operations Centre or Contact Centre environment.
Values and Behaviours
Essential criteria
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Rob Wood
- Job title
- ICC Duty Senior Clinician
- Email address
- [email protected]
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