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Job summary

Main area
Adhoc ICC
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
242-4973
Employer
North West Ambulance Service NHS Trust
Employer type
NHS
Site
ICC Clinical Delivery - Middlebrook (Bolton)
Town
Horwich, Bolton
Salary
£47,810 - £54,710 per annum
Salary period
Yearly
Closing
29/03/2026 23:59

Employer heading

North West Ambulance Service NHS Trust logo

ICC Clinical Navigator

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce. 

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time. 

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

 

Job overview

Job overview

The North West Ambulance Service (NWAS) is expanding its clinical workforce within our Integrated Contact Centres (ICC).

The post provides an opportunity for motivated and experienced Nurse\Paramedics with a telephone triage experience background to take the next step in their career.

We are looking to recruit to our Middlebrook (Bolton) site. Flexibility and being able to participate in a self-preferencing rota that provides 24-hour cover will be required.

Main duties of the job

Main duties of the job

The post holder will use their experience and clinical knowledge to effectively navigate and maintain patient safety for all calls awaiting ambulance allocation; up to and beyond the point of ambulance arrival on scene or onward referral following a telephone triage.

Postholders will be responsible for maintaining high standards of care and safety within clinical delivery, actively supporting colleagues to ensure telephone triage is delivered to the highest standards and in a timely manner. The post holder will also provide clinical support to our dispatch, call handling and responding staff.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

Recruitment Campaign

  • Advertising Dates: 13.03.2026 -  29.03.2026
  • Clinical Assessment: 16.04.2026 / 17.04.2026 at Estuary Point this will be scenarios pertinent to the Clinical Navigator role.
  • Interviews: 22/04/2026 - 23/04/2026

 

Person specification

Skills / Competencies

Essential criteria
  • Evidence of Leadership & Mentoring skills
  • Excellent written and analytical skills to provide reports to both Internal & External stakeholders
  • Ability to influence and negotiate with a wide range of stakeholders (e.g. GP’s, CCG’s, Acute services) to develop multidisciplinary working
  • Proven decision-making skills, including management of risk
  • Excellent IT literacy skill
  • Good organisational and planning skills to manage a range of activities
  • Development of evidence based clinical practice
  • Evidence of persuading Board, Executives and other Senior Managers of the respective merits of different options, innovation and potential opportunities with new practices
  • Ability to motivate, performance manage and develop teams and individuals
  • Demonstrable compassionate and inclusive leadership
  • Experience in the application of HR processes
  • Demonstrable experience of line management responsibilities

Qualifications and Knowledge

Essential criteria
  • Educated to Degree level in relevant subject; or equivalent level of experience of working at a similar level in this area
  • Willing to work towards a Level 7 qualification/education
  • Evidence of relevant CPD activities
  • Nurse or Paramedic with current NMC or HCPC registration
  • Experience of a Specialist or Advanced Practitioner role and/or practice

Experience

Essential criteria
  • Expert knowledge of Pre-Hospital and Urgent Care systems, acquired through substantive experience
  • Thorough knowledge of 111 and 999 primary and secondary triage processes within UK NHS ASTs
  • Experience in working collaboratively with Urgent Care colleagues across other NHS ASTs and other organisational bodies
  • Proven knowledge and experience relating to the operation of Primary & Urgent Care Services
  • Good understanding and application of qualitative & quantitative research methods in practice -
  • Experience of system changes, including IM&T system development to support practice
  • Knowledge of macro and micro contextual drivers and developments, particularly “Taking Healthcare to the Patient” and Urgent Care Strategy drivers
  • Understanding of the commissioning process leading to service development within the NHS
  • Experience of working within an NHS Ambulance Emergency Operations Centre or Contact Centre environment

Values and behaviours

Essential criteria
  • Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Employer certification / accreditation badges

Trust IDVeteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.Race at WorkDefence Employer Recognition Scheme (ERS) - GoldApprenticeships Top 100 Employers 2024ENEI 2024 Gold

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Claire Blezard
Job title
Clinical Hub Manager
Email address
[email protected]
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