Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 430-CC26-761A
- Employer
- Milton Keynes University Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Imaging Admin (Dept)
- Town
- Milton Keynes
- Salary
- £24,937 - £26,598 Per annum pro rata
- Salary period
- Yearly
- Closing
- 31/03/2026 23:59
- Interview date
- 14/04/2026
Employer heading
Imaging Booking Co-ordinator
Band 3
At Milton Keynes University Hospital, you will be welcomed into a friendly and supportive environment where teamwork and respect are at the heart of everything we do. We are proud to live our Trust values and behaviours every day, creating a culture where everyone feels heard and valued.
MKUH staff's Motivation and Involvement scores are among the highest in our peer group, showing that our people feel inspired and included in decision-making (Staff Survey, 2024).
Our benefits
We believe in recognising and rewarding the amazing contribution of our staff and that is why we offer a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth, including:
- Free on-site parking including EV charging
- Complimentary refreshments
- Flexible working arrangements
- Discounted gym membership
- Salary sacrifice car scheme
- Generous annual leave, with the option to bank holiday entitlement
- Membership of the NHS Pension Scheme
- On-site nursery (charges apply)
- A wide-ranging staff health and wellbeing programme including EAP
- VIVUP products to support your mental, physical, and financial Wellbeing
Job overview
Imaging Booking Coordinator
Department: Imaging
Band 3, £24,937 - £26,598 Per annum pro rata
Hours: Full time, 37.5 per week, all MKUH roles will be considered for flexible working
You will play a key role in delivering an efficient, effective, and patient-focused appointment and reception service within the Imaging Department. This multifaceted role involves managing appointment requests from Health Centres, GPs, Outpatient Clinics, and Wards, as well as handling referrals and bookings for a wide range of imaging modalities, including CT, DEXA, MRI, ultrasound, and X-ray.
'We care We communicate We collaborate We contribute'
Please note: We are unable to offer sponsorship for this role.
Interview date: 14 April 2026
Main duties of the job
As a central member of the Imaging Administration & Clerical team, you will be responsible for booking both new and follow-up appointments, coordinating list set-ups, managing amendments and cancellations, and supporting patients throughout their imaging pathway.
You will also provide a professional and welcoming front-of-house reception service, handling face-to-face and telephone enquiries with care, accuracy, and empathy.
A key part of the role is ensuring that patients are scheduled in line with the Trust’s Access Policy and national NHS targets, supporting timely and equitable access to imaging services. You will liaise confidently with patients, clinical teams, and referrers, dealing with a variety of queries and ensuring a high standard of customer service is consistently delivered.
In addition, you will contribute to administrative tasks such as updating booking protocols, supporting pathway changes, participating in training activities. The post will involve both cross-site and hybrid working. Working hours are rostered across a 7-day week, between 08:00 and 20:00, in line with service needs.
Working for our organisation
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.
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Detailed job description and main responsibilities
NHS Staff Survey: Our Health and Safety Climate score outperforms the national average, showing our commitment to creating a safe, healthy, and supportive environment for all. .
This is a busy and challenging role, ideal for someone who is bright, enthusiastic, and highly motivated, and who thrives in a fast-paced healthcare environment.
The successful candidate will:
• Demonstrate excellent customer service and communication skills
• Be confident and compassionate when dealing with patients and referrers, both in person and over the phone
• Have a friendly, approachable, and professional manner
• Be able to work effectively as part of a supportive and dynamic team
• Ideally have experience in a healthcare, administrative, or reception role
• Be organised, proactive, and capable of managing multiple tasks with accuracy and efficiency
• Show flexibility and adaptability to meet the evolving needs of the department and wider organisation
If you're passionate about providing high-quality patient care through outstanding administrative and reception support, we welcome your application.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person specification
Qualifications and knowledge
Essential criteria
- 3 GCSE at grade 4 or above of which 1 must be Maths or English. Alternatively, candidates must be able to demonstrate an appropriate level of knowledge gained from previous clerical experience.
- NVQ level 3 or equivalent qualification
Experience
Essential criteria
- Ability to input data and retrieve information on a computerized system.
- Previous experience in an administrative and/or client facing support role
- Knowledge of Microsoft packages especially Word and Excel
Desirable criteria
- Previous experience in the NHS in an administrative and/or patient facing support role.
Skills
Essential criteria
- Computer Literacy
- Able to work as part of a team and independently
- Ability to prioritize
- Ability to maintain a professional attitude in a pressured environment
- High quality customer service skills
- Good interpersonal skills
- Willingness to learn
Personal and people development
Essential criteria
- Must be adaptable and flexible
- Able to work under pressure
- Proactive attitude
- Calm disposition and able to deal with issues with tact and diplomacy
- Methodical with a high degree of accuracy and precision
- Desire to achieve and sustain high standards
- Able to organise and manage own workload to meet deadlines
Communication
Essential criteria
- Effective listening, verbal and written communication skills
- Ability to communicate with staff at all levels
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Tracey Woodwards
- Job title
- Office Manager
- Email address
- [email protected]
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