South Central Ambulance Service is seeking an exceptional, forward‑thinking leader for the role of Assistant Director of ICC – Clinical Operations, a key post within our Integrated Contact Centre and Integrated Urgent Care services. This senior role holds strategic and operational responsibility for safe, effective and high‑quality clinical triage across all call centre functions, ensuring patients receive timely and clinically appropriate care supported by strong pathways and governance.

You will drive innovation in urgent and emergency care, championing digital transformation, integrated care models and new ways of working that strengthen service resilience and align with national priorities. As a senior manager, you will inspire teams, promote a positive culture, and lead organisational change, ensuring clinical staff are engaged, motivated and empowered.

Operating with autonomy, you will make high‑level decisions that shape divisional strategy and support Trust ambitions. You will also deputise for the Director of ICC, providing senior leadership at Trust‑wide level and representing SCAS across internal and external forums.

This is an exciting opportunity for an experienced clinical leader passionate about service improvement, clinical excellence and integrated urgent and emergency care.

The post holder provides autonomous senior leadership, shaping divisional strategy, supporting annual planning and deputising for the Director of ICC. They ensure strong clinical governance, effective operational systems, risk mitigation, policy compliance and follow‑up of patient safety actions. They lead clinical and contact centre teams, oversee investigations, audits and quality improvement, ensure Coroner’s court readiness, meet performance targets and apply national regulatory frameworks.

They work closely with ICC leaders, support business continuity, drive clinical improvement, produce complex performance reports and participate in the ICC on‑call rota. They hold full line management responsibility, including recruitment, performance management, development and promoting equality, diversity and inclusion. They manage financial resources, contribute to cost‑improvement plans and control budgets.

They analyse complex information to make high‑risk decisions, lead clinical audit and outcome programmes, ensure secure records, collaborate with commissioners, regulators and partners, represent the Trust regionally and nationally, and lead cultural, operational and contact centre transformation using recognised Quality Improvement methods.

Qualifications

Knowledge

Skills