Job summary
- Main area
- ICC
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 242-5004
- Employer
- North West Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- ROCC
- Town
- Accrington Station
- Salary
- £39,959 - £48,117 per annum
- Salary period
- Yearly
- Closing
- 19/04/2026 23:59
Employer heading
Ambulance Liaison Officer
Band 6
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
Position - Ambulance Liaison Officer
Location – Cumbria and Lancs Area.
Type – Permanent
Closing Date 19th April 2026
We are looking to recruit a highly motivated and flexible individual to the role of Ambulance Liaison Officer based within the Cumbria and Lancs area of NWAS.
Main duties of the job
The post holder will be required to Attend Acute Trusts across the area as required, this role involves the effective and efficient management of the handover process from ambulance resources to Acute Trust. The post holders will ideally have supervisory experience. You must possess good communication skills and have the ability to influence decisions within the Acute Trust setting.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
Person specification
Qualifications
Essential criteria
- IHCD Qualified Paramedic
Knowledge/Experience
Essential criteria
- Thorough and practical understanding of Service policies and procedures especially divert/deflection guidance.
Specific Skills and Abilities
Essential criteria
- Have the ability to influence and negotiate with others
- Effective interpersonal skills including written, verbal and listening.
- Have the ability to motivate and lead others
- Time management, decision making and organizational skills
- Hold a valid EU Driving License with C1 category, (No more than 3 endorsement points. In exceptional circumstances a maximum of 6 points may be considered)
- Possession of IT Skills
Personal Attributes
Essential criteria
- Self motivated
- Ability to project a professional image
- Commitment to Continuous Professional Development
Other Requirements
Essential criteria
- Flexibility of working hours and location
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Derek Poland
- Job title
- ROCC Tactical Commander
- Email address
- [email protected]
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