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Job summary

Main area
Pennine IRS
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
351-PEN1092-LW
Employer
Lancashire and South Cumbria NHS Foundation Trust
Employer type
NHS
Site
The Mount
Town
Accrington
Salary
£28,392 - £31,157 per annum
Salary period
Yearly
Closing
24/04/2026 23:59

Employer heading

Lancashire and South Cumbria NHS Foundation Trust logo

Call Handler Team Leader

Band 4

Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.

As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:

  • Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
  • Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
  • Extensive community physical health and well-being services for children and adults, covering prevention, treatment, rehabilitation, and long-term condition management.

The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children’s nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Job overview

This role is for a driven, inspirational and motivational admin lead who will manage a high quality and highly efficient administrative workforce within the locality.  The post holder will be innovative and forward thinking. 

The post holder will be creative with an inclusive approach towards problem solving and service development.  

IRS offers a single point of access into mental health services. This is an exciting time to be part of the crisis pathway and support people with mental health to ensure they access the most appropriate support at the right time. 

Main duties of the job

The role involves communicating with administrative staff within locality on occasionally difficult, sensitive and complex business issues. This will require a degree of negotiating, empathy and reassurance skills to foster cooperation across the service. As well as to lead and support with supervisions, Appraisals, managing absence, performance and disciplinary. 

You will work closely with the IRS Admin Lead to support with engagement of staff, continued drive of motivation and continuous development of staff to ensure high levels of productivity and quality. 
You will supported through a relevant training package The training package will be delivered at The Mount.

The post holder will be resilient, resourceful, and be able to manage/support staff with a well rounded skill set. A robust supervision structure is in place to support staff due to the challenges of the role.
e are excited to receive applications from people who have the drive and passion to make a difference and have the resilience to work in a high-pressured environment. 

Working for our organisation

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.

The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.

Explore our full wellbeing offer here: Keeping our workforce well 

Detailed job description and main responsibilities

Please see attached the job description and person specification for more information about this role.

Person specification

Qualifications

Essential criteria
  • NVQ Level 4 in Business Administration, Customer Service or Leadership or relevant experience.
  • Demonstrable commitment to continuous personal development.

Knowledge

Essential criteria
  • Knowledge and understanding of leadership skills.
  • Knowledge of a range of administrative procedures and practice underpinned by relevant theory.

Experience

Essential criteria
  • Previous experience of successfully managing and motivating an administrative team.
  • Demonstrable success of achieving performance targets both individually and as part of a team.

Skills

Essential criteria
  • High standard of communication, listening, influencing and negotiation skills.
  • Ability to deal effectively with competing demands.
  • Team worker.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStep into healthDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. You are therefore advised to consider applying for this vacancy as soon as possible to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Adrian Trubody
Job title
Operational Lead
Email address
[email protected]
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