Job summary
- Main area
- Wokingham Inpatient Unit
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 371-CHS1214
- Employer
- Berkshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Wokingham InPatient Unit
- Town
- Wokingham
- Salary
- £29,812 - £32,715 per annum (incl of HCAS)
- Salary period
- Yearly
- Closing
- 20/04/2026 23:59
- Interview date
- 29/04/2026
Employer heading
Patient Flow Coordinator
Band 4
Job overview
We have an exciting opportunity within our community inpatient unit, at Wokingham Community Hospital for a clinical administrator, called a Patient Flow Co-ordinator. The post holder will be an integral member of the multi professional team and will support the patient flow through the admission and discharge process.
There are two wards within its Inpatient Unit, caring for adults of any age with a wide mix of health care needs. A proportion of the patients will require continued support after discharge, and the post holder is the link between the patient and relatives, the team and the ongoing services required on discharge.
The post holder will attend MDT and allocation meetings ensuring that all referrals are placed in a timely fashion, maintaining a seamless referral process and communicate with patients, relatives, and external services. Also, the post holder will assist in the coordination of care for safe transfers when a patient is referred into the service from acute hospitals or their homes.
Main duties of the job
The Patient Flow Co-ordinator will assist in facilitating admissions and discharges, reviewing and processing referral documents and communicating with external services, like the In Reach Team, Intermediate Care, Community Health and Social Services.
The Patient Flow Co-ordinator is an administrator, and a part of the Integrated Therapy/Flow Teams, where clinical knowledge is beneficial from NHS, general practitioners, or social service backgrounds. They will be the point of contact for our service for our patients, relatives and professionals.
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Detailed job description and main responsibilities
The 4 “must haves” for you to be considered for this role:
-
NVQ4 or NVQ3 or recognised certificate in office administration or equivalent experience
-
Experience of working in a clinical or community health or social setting
-
Experience of multiagency collaboration working across professional boundaries
-
Excellent interpersonal and IT skills
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person specification
Education / qualifications
Essential criteria
- Good general education including GCSE English and Maths (or equivalent)
- NVQ4 or NVQ3 or recognised certificate in office administration or equivalent experience
- Evidence of continued role development
Previous experience
Essential criteria
- Experience of providing administrative support in a health or social care environment at Band 3 (or equivalent
- Experience of multi-professional working
- Experience in coordinating a patient workload
- Experience of providing confidential administrative support to a complex and varied service
- Competency and experience with filing, information recording and other office management systems
- Experience of dealing with people who are anxious/distressed/angry
Knowledge, skills and abilities
Essential criteria
- Have a sound understanding of NHS-wide initiatives and experience of responding positively to ensure local implementation.
- Ability to provide constructive opinions and views on ideas for service improvement
- A proven record of being able to work within set timeframes working to priorities and deadlines.
- The ability to plan and co-ordinate activities and changes to systems or standards
- Flexible approach to the planning and co-ordination of patient pathways to ensure maximum use of clinical time.
- Methodical and logical approach to work prioritisation and planning
- Pro-active approach with the ability to use own initiative
- Able to identify when to seek support
- Ability to work as part of a team
- Excellent communication skills and telephone manner
- Access to own transport and ability to travel.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Ellen Bowley
- Job title
- Inpatient Services Manager
- Email address
- [email protected]
- Telephone number
- 01189 046064
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