Detailed job description and main responsibilities

Please refer to the full job description & person specification

·         Responsible for providing Cerner system support, responding to issues and queries regarding logging on procedures, functional usage, service requests, incidents, data corrections, reporting and printing. Ensuring these are logged via the Trust’s IT Portal.

·         Undertake specific system administration activities to ensure the smooth running of the system, ensuring patient safety is at the forefront of any changes to the system.

·         Escalate issues that extend beyond the scope of the team, logging on the appropriate system (external supplier system), monitoring and following up responses, taking action to update and close the incident.

·         Ensure all calls/tickets are logged on the IT Portal in a timely manner and regularly review the queue throughout the day, picking up unassigned tickets promptly. Respond as soon as possible and update/close the ticket within the relevant SLA.

·         Ensure good user account management processes and procedures are followed, both in terms of onboarding new users (security, timely access) and leavers (timely removal, good housekeeping).

·         Monitor the use of the Cerner system to ensure data is recorded correctly and in a timely manner. Liaise with the Data Quality and other teams to correct errors and provide guidance to end users with regard to error correction and prevention where appropriate.

·         Build system changes in line with the needs of the service when requested through the Request for Change process, and where required, liaise with ASPH and/or the Cerner Application Management Services (AMS).

·         Assist with the development of software and lead on areas of technical expertise in line with the changing needs of the Trust, ensuring a clear understanding of procedure and protocol as well as ensuring quality at all times.

·         Assist with planning upgrade processes and assist with implementation, providing technical advice to the users to enable them to deliver the potential benefits of the Cerner system.

·         Makes proposals on the Cerner system, to support the users in how they use the system, the training they may require, which will support them in the way they utilise Cerner.

·         Supports the maintenance of areas of the system that fall under the responsibility of Enterprise Application support, by responding to and managing queries raised by users.

·         To ensure knowledge of the Cerner administrative and clinical applications is maintained to a very high standard at all times, taking a particular interest in developing own knowledge of how the Cerner system works and sharing that knowledge.