Job summary
- Main area
- Radiotherapy
- Grade
- AfC Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 384-LG-EMF20762-B2
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Surrey NHS Foundation Trust
- Town
- Guildford
- Salary
- £26,618 per annum pro rata - includes HCAS
- Salary period
- Yearly
- Closing
- 30/06/2026 23:59
Employer heading
Radiotherapy Administration Assistant
AfC Band 2
Job overview
We are pleased to invite applications for the role of Radiotherapy Administration Assistant. In this key patient facing role, you will welcome patients to the department, support them through the check in process, and ensure all required information is accurately collected and recorded.
You will need excellent communication and organisational skills, as the role involves liaising with patients, carers, hospital transport teams and a range of professionals both within and outside the Trust.
We are looking for someone who is willing to learn, adaptable to change and confident working as part of a team. Flexibility with cross cover and working hours is essential.
You will play an important part in maintaining our high standards of patient care, communication, privacy and safety, in line with Trust policies and procedures.
Main duties of the job
The purpose of this role is to provide a professional and efficient reception service for
Royal Surrey Cancer Centre, to be a full member of the Administration team and to support the radiotherapy operations by undertaking administration tasks to the highest professional standards, working with Medical, Radiographic, Physics and other Administrative colleagues.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
This is a key administrative role in the Radiotherapy Department, responsible for providing support across a range of administrative functions within the service. The post holder will be responsible for assisting patients and visitors to the centre by working on the reception desk and help support therapy radiographers with their admin needs.
This will include completion of duties such as pulling notes for clinics, of filing treatment information in notes and ensuring notes are returned to medical records at the end of treatment in the correct manner. The post holder will be a good communicator and will use verbal and written communication skills with patients such as by preparing appointment letters.
The post holder will be expected to cross-cover other team members in their absence and to ensure colleagues are able to cover in their absence. The post holder will participate in the Radiotherapy administrative team’s wider service provision, including extended-day cover on a rotational basis.
The post holder will be required to work flexibly; by supporting the needs of the service and be aware that the radiotherapy service is open from 7am until 7pm, with the booking team being available from 8 am – 5 pm. They will be aware that occasional work outside of these times and during weekends or public holidays will
be required.
The Royal Surrey Cancer Centre Radiotherapy Department is based at the Royal Surrey County Hospital in Guildford and operates a satellite service from the East Surrey Hospital in Redhill.
Person specification
Qualifications
Essential criteria
- Good standard of general education GCSE or equivalent
Desirable criteria
- A level or equivalent experience
Knowledge
Essential criteria
- Experience of working in a radiotherapy department
- Previous experience in a reception or other customer-facing role
Desirable criteria
- Excellent customer care skills
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Safin Joseph
- Job title
- Radiotherapy Administration Manager
- Email address
- [email protected]
- Telephone number
- 01483 571122
- Additional information
Please reach out to Safin Joseph for any queries related to this vacancy.
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