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Crynodeb o'r swydd

Prif leoliad
Urgent and Integrated Care
Gradd
Band 5
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
222-HCH-013
Cyflogwr
West London NHS Trust
Math o gyflogwr
NHS
Gwefan
Heart of Hounslow Health Centre
Tref
Hounslow
Cyflog
£36,943 - £44,900 Per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
03/07/2026 23:59
Dyddiad y cyfweliad
15/07/2026

Teitl cyflogwr

West London NHS Trust logo

Flow Coordinator

Band 5

West London NHS Trust  provides a full range of mental health, community  and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Trosolwg o'r swydd

Are you looking for an exciting change of role in an established but developing service? We are looking to recruit  two dynamic and innovative Band 5 Flow Coordinators to join the Integrated Community Response Service- a multidisciplinary team made up of GPs, an Advanced Clinical Practitioner, occupational therapists, a social worker, physiotherapists, nurses, a community matron, and support workers.  The main aim of the service is to manage complex clinical cases at home, prevent unnecessary hospital admission and support early discharge of patients following an acute admission.

The team provides immediate assessment, intervention and management to a broad range of patients with complex needs. All members of the team work very closely together and have a good relationship with other community teams and clinicians such as district nurses, GPs, London Ambulance Service and mental health services.

West London NHS Trust support and encourage staff to continue their development. You will be working in a rewarding and challenging clinical setting. This job offers an opportunity especially as healthcare is really moving towards a more integrated community approach in order to manage acutely unwell patients.

Prif ddyletswyddau'r swydd

We are looking for two enthusiastic and motivated candidates with experience of managing complex discharge pathways and experience of working with multiple providers to provide co-ordination and leadership in line with agreed service objectives.  The successful candidates will be required to contribute to the service staff roster from 8am to 8pm; seven days per week on a shift basis. The shift patterns available are either 12-hour shifts  (8am to 8pm) or a combination of early and late shifts (early = 8am to 6pm and lates = 10am to 8pm)

The postholders will work jointly with the Hounslow Integrated Discharge Hub, hospital teams and the London Borough of Hounslow to ensure patients are effectively supported through these pathways.

As the service is community based, you will ideally need to be a car driver or be able to access the community via bike or public transport.

Gweithio i'n sefydliad

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m. 

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Manyleb y person

Qualifications and Training

Meini prawf hanfodol
  • NVQ level 4 or above
  • Evidence of relevant CPD
Meini prawf dymunol
  • Degree in health or management field
  • Leadership qualification

Experience

Meini prawf hanfodol
  • Experience of providing performance data
  • Experience of working within services that are going through transformation projects
  • Experience of working within a team that incorporates multiple providers including Adult Social Care
  • Experience of working in community physical health services
  • Working within a nursing, physiotherapy and occupational therapy team within an inpatient or community setting
  • Experience of participating in QSIR/quality improvement projects
  • Experience of supervising, training and coaching staff
Meini prawf dymunol
  • Working in or with discharge to assess and / or hospital at home pathways
  • Working in or with urgent community response pathway
  • Working in or with Single Point of Access
  • Experience of triaging
  • Experience of patient flow coordination / case management
  • Experience of working in a new role and helping to shape its function and delivery
  • Experience of resource allocation

Knowledge and Skills

Meini prawf hanfodol
  • Understanding of community and hospital discharge pathways
  • Understanding of health and social care language and terms
  • Understanding of the Intermediate Care Framework for rehabilitation, reablement and recovery post hospital discharge, urgent community response and virtual wards.
  • Knowledge of Continuing Healthcare and community/social care processes
  • Knowledge of frailty models of care and comprehensive geriatric assessments and how to implement standards within community and inpatient settings
  • Ability to collect, process and convey complex clinical information to support referral triage and patient care planning
  • Ability to use a range of electronic patient records, Microsoft applications and other digital tools
  • Ability to communicate with vulnerable and unwell patients and concerned carers to support decisions regarding their care and support
  • Ability to develop and maintain excellent working partnerships with acute and community health staff, local authority staff, external agencies and service providers to provide the best support to patients
  • Ability to recognise the need for help and support from other professionals.
  • Understanding of the Mental Capacity Act 2005, in the context of consent, best interest decisions and Lasting Power of Attorney
Meini prawf dymunol
  • Conflict management skills
  • Evidence of leadership skills and experience

Bathodynnau ardystio / achredu cyflogwyr

Fair Train work experience quality standard - gold standardNo smoking policyPositive about disabled peopleJob share policyInvestors in PeopleDefence Employer Recognition Scheme (ERS) - BronzeArmed Forces Covenant

Gofynion ymgeisio

Rhaid i chi gael cofrestriad proffesiynol priodol yn y DU.

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Alison Smith
Teitl y swydd
Advanced Clinical Practitioner
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg