Job overview

Are you looking for an exciting change of role in an established but developing service? We are looking to recruit  two dynamic and innovative Band 5 Flow Coordinators to join the Integrated Community Response Service- a multidisciplinary team made up of GPs, an Advanced Clinical Practitioner, occupational therapists, a social worker, physiotherapists, nurses, a community matron, and support workers.  The main aim of the service is to manage complex clinical cases at home, prevent unnecessary hospital admission and support early discharge of patients following an acute admission.

The team provides immediate assessment, intervention and management to a broad range of patients with complex needs. All members of the team work very closely together and have a good relationship with other community teams and clinicians such as district nurses, GPs, London Ambulance Service and mental health services.

West London NHS Trust support and encourage staff to continue their development. You will be working in a rewarding and challenging clinical setting. This job offers an opportunity especially as healthcare is really moving towards a more integrated community approach in order to manage acutely unwell patients.

Main duties of the job

We are looking for two enthusiastic and motivated candidates with experience of managing complex discharge pathways and experience of working with multiple providers to provide co-ordination and leadership in line with agreed service objectives.  The successful candidates will be required to contribute to the service staff roster from 8am to 8pm; seven days per week on a shift basis. The shift patterns available are either 12-hour shifts  (8am to 8pm) or a combination of early and late shifts (early = 8am to 6pm and lates = 10am to 8pm)

The postholders will work jointly with the Hounslow Integrated Discharge Hub, hospital teams and the London Borough of Hounslow to ensure patients are effectively supported through these pathways.

As the service is community based, you will ideally need to be a car driver or be able to access the community via bike or public transport.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m. 

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.