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Job summary

Main area
Laboratory Medicine
Grade
Band 4
Contract
Permanent
Hours
37.5 hours per week (Full Time)
Job ref
001-AC265-0726
Employer
Cardiff and Vale University Health Board
Employer type
NHS
Site
University Hospital of Wales
Town
Cardiff
Salary
£28,819 - £31,626 per annum
Salary period
Yearly
Closing
09/08/2026 23:59

Employer heading

Cardiff and Vale University Health Board logo

Haematology Quality Support Officer

Band 4

WHO WE ARE:

Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.

We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:

·         We are kind and caring

·         We are respectful

·         We have trust and integrity

·         We take personal responsibility

OUR REGION:

Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.


 

Job overview

The Haematology Laboratory is seeking to appoint a motivated individual to the post of Quality Support Officer.

The successful candidate must have an excellent standard of general education along with previous administration and secretarial skills and experience. A good understanding of statistical analysis is essential.

Main duties of the job

For this post you should ideally have a basic knowledge of working within the NHS and a regulatory/accredited environment and should possess Microsoft Office skills, although training would be given.  The successful candidate must be adaptable to change and highly organised.

The role involves supporting the existing Quality Management Team in the Haematology and Blood Transfusion Laboratories to ensure maintenance of both UKAS accreditation (ISO 15189:2022) and MHRA regulation.  The successful candidate will assist with audits, incident reporting and management amongst other duties.

Previous experience of an NHS laboratory would be an advantage for shortlisting.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services.   Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is  “Caring for People, Keeping People Well”, and our  vision is that every person’s chance of leading a healthy life should be equal.   As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing.    We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research.   Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.    

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions.    Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline.  Whether city life or rural living, Cardiff  and the Vale offers the best of both worlds.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualification

Essential criteria
  • Good standard of general education
  • Minimum 2 A Level passes
Desirable criteria
  • BSc degree

EXPERIENCE

Essential criteria
  • Experience of record keeping systems.
  • Previous experience of working in NHS
Desirable criteria
  • Experience of using Microsoft Access, Powerpoint
  • Experience of supervising staff

Employer certification / accreditation badges

Veteran AwareApprenticeships logoAge positiveDisability confident leaderhyderus o ran anableddAccredited Living Wage EmployerDefence Employer Recognition Scheme (ERS) - GoldArmed Forces CovenantDFN Project Search LogoStonewall Top 100 Employers in 2023Stonewall Top 100 Employers in 2023Core principles

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Sue Lawless
Job title
Automated Haematology Laboratory Manager
Email address
[email protected]
Telephone number
02920 744487
Additional information

 

 

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