Skip to main content
Please wait, loading

Job summary

Main area
Human Resources
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
242-5103
Employer
North West Ambulance Service NHS Trust
Employer type
NHS
Site
Estuary Point, Liverpool
Town
Liverpool
Salary
£28,392 - £31,157 PA
Salary period
Yearly
Closing
06/07/2026 23:59

Employer heading

North West Ambulance Service NHS Trust logo

HR Hub Officer

Band 4

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce. 

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time. 

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

 

Job overview

Are you a highly organised and proactive individual with a passion for delivering excellent customer service?

Join the HR Hub team at the North West Ambulance Service NHS Trust, where you’ll play an important role in supporting the HR administration services that help keep our organisation running effectively.

This is a full-time, permanent opportunity offering agile working, with a combination of home and office-based working, flexible working arrangements, and a minimum of 27 days annual leave per year.

As a HR Hub Officer within Recruitment, you’ll support a range of recruitment administration activities, helping to deliver an efficient, professional, and customer-focused service to managers, employees, and candidates across the Trust. You’ll contribute to ensuring a positive employee experience throughout the recruitment and employment journey.

If you enjoy working in a busy environment, have excellent attention to detail, and take pride in delivering high-quality recruitment support, we’d love to hear from you.

Main duties of the job

In this role, you will:

  • Provide professional, responsive, and customer-focused advice and guidance to managers, staff, and prospective employees.
  • Support recruitment/HR administrative processes in a timely and accurate manner.
  • Maintain high standards of data quality across recruitment and payroll systems, ensuring confidentiality and compliance at all times.
  • Assist colleagues across the organisation with efficient and effective recruitment administration support.
  • Produce reports and support data monitoring activities to help inform decision-making and service improvement.
  • Contribute to the continuous improvement of HR Hub processes and ways of working.

To be successful in this role, you will have:

  • Experience working in a fast-paced, customer-focused administrative environment.
  • Strong administration and data entry skills, with excellent attention to detail.
  • Experience using HR, payroll, or other web-based systems; knowledge of ESR would be advantageous.
  • Excellent organisational and communication skills, with the ability to manage competing priorities effectively.
  • A good understanding of HR processes and procedures, including Agenda for Change terms and conditions.
  • The ability to work both independently and collaboratively as part of a team.

If you are motivated, reliable, and looking to make a meaningful contribution within a supportive HR team, we encourage you to apply.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

Please ensure you read the attached job description and person specification in full before applying.

Unfortunately this role does not qualify for sponsorship and we will be unable to offer this for this position.

Please note, previous applicants from the last 6 months need not apply.

Person specification

Skills & Competencies

Essential criteria
  • Ability to work to tight time scales and deadline.
  • Ability to work as part of a team.
  • Good communication skills.
  • Good analytical and numerical skills.
  • Committed to service improvement.

Qualification & Knowledge

Essential criteria
  • Relevant Diploma/NVQ level 4 qualification or equivalent training and experience
  • Evidence of continued professional development.

Experience

Essential criteria
  • Relevant experience in a customer focussed transactional HR / workforce information environment.
  • Experience of working with large scale integrated HR/payroll/information systems (ideally Trac & ESR)
  • Good working knowledge of current relevant HR and payroll practice and legislation, workforce information provision requirements.
  • Good working knowledge of data protection and freedom of information legislation.

Values & Behaviours

Essential criteria
  • Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
  • Able to maintain reliability of attendance.
  • Ability to withstand pressure of work.
  • Willingness to work flexibly and at other sites when required.
  • Ability and willingness to undertake further training as necessary.

Employer certification / accreditation badges

Trust IDVeteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.Race at WorkDefence Employer Recognition Scheme (ERS) - GoldApprenticeships Top 100 Employers 2024ENEI 2024 Gold

Documents to download

Apply online now

Further details / informal visits contact

Name
Jess Mooney
Job title
Recruitment Team Leader
Email address
[email protected]
Apply online nowAlert me to similar vacancies