Job summary
- Main area
- ICC
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 242-5118
- Employer
- North West Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Estuary Point, Liverpool
- Town
- Estuary Point, Liverpool
- Salary
- £32,073 - £39,043 per annum
- Salary period
- Yearly
- Closing
- 17/07/2026 23:59
Employer heading
ICC Clinical Delivery Team Manager
Band 5
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
The Clinical Delivery team are looking for a highly motivated individual with supporting evidence-based knowledge and experience to join our Integrated Contact Centre (ICC). This role will provide support and leadership to a multi-disciplinary team. Applicants will be expected to quickly adapt to current ICC policies, procedures and systems currently in place. A desire to support and lead an expanding workforce through change is essential.
The role will provide 24-hour cover across Clinical Delivery within the NWAS ICC footprint with the expectation for the successful post holder to travel across all ICC sites as required to provide presence and support as needed
Main duties of the job
The post holder will be expected to provide visible leadership to a multi-disciplinary team. As part of the Clinical Delivery team, you will be expected to demonstrate flexibility, approachability and the passion to coach staff whilst delivering and encouraging the Trusts strategies and values. The post holder will ensure that their team has access to education and support to meet Trust targets and expectations.
As a Clinical Delivery Team Manager, you will have significant responsibilities for your team's wellbeing including development and education, sickness and absence management, conducting monthly 1-2-1's, delivering KPI’S and guiding staff through Performance Management Plans as required.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
Please ensure you have read the job description fully before applying for this role.
The selection process will be:
Assessment Centre Thursday 23 July 2026
Professional Discussions will take place Friday 24 July 2026
Person specification
Skills / Competencies
Essential criteria
- Evidence of Leadership & Mentoring skills
- Excellent written and analytical skills to provide reports to both Internal & External stakeholders
- Proven decision-making skills, including management of risk
- Excellent IT literacy skills
- Enthusiasm and drive to develop Urgent Care
- Good organisational and planning skills to manage a range of activities
- Ability to work effectively in a pressurized environment
- Ability to motivate, performance manage and develop teams and individuals
- Demonstrable compassionate and inclusive leadership
- Demonstrable experience of line management responsibilities
Qualification and Knowledge
Essential criteria
- Educated to Diploma level in relevant subject; or equivalent level of experience of working at a similar level in this area and willing to work towards CMI level 5 qualification
- Evidence of in-depth knowledge of information and reporting systems, staff management, performance management and change management
- Significant experience in the application of HR processes
Experience
Essential criteria
- Proven knowledge and experience relating to the operation of Primary & Urgent Care Services
- Experience of system changes to support practice
- Experience of working in a multi-disciplinary team
- Can demonstrate experience of leading and managing diverse staff employed in the provision of patient services
- Experience of working within an NHS Ambulance Emergency Operations Centre or Contact Centre environment.
Values and behaviours
Essential criteria
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable –
- Being at our best – professional and adaptable and takes pride in work
- Making a difference – act with compassion, kindness and integrity towards everyone
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Claire Blezard
- Job title
- ICC Clinical Delivery Duty Lead
- Email address
- [email protected]
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