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Job summary

Main area
ICC
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
242-5120
Employer
North West Ambulance Service NHS Trust
Employer type
NHS
Site
Broughton & Liverpool
Town
Broughton & Estuary Point
Salary
£28,392 - £31,157 per annum
Salary period
Yearly
Closing
19/07/2026 23:59

Employer heading

North West Ambulance Service NHS Trust logo

ICC Dispatcher

Band 4

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce. 

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time. 

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

 

Job overview

Are you calm under pressure, highly motivated, and able to multitask effectively?

North West Ambulance Service is recruiting Dispatchers to join our Integrated Contact Centres (ICC) in Broughton & Speke. Working alongside 999 Call Handlers, you will be responsible for dispatching emergency resources and communicating via radio with paramedics and other emergency responders.

Our Integrated Contact Centres operate 24 hours a day, 7 days a week, receiving emergency calls and coordinating ambulance responses across the region.

Applicants must be flexible and able to commit to a rota pattern that includes:

  • Day and night shifts
  • Weekends
  • Bank Holidays
  • Religious festivals

Main duties of the job

The ICC is a fast-paced environment where excellent typing skills and the ability to remain calm under pressure are essential. Successful applicants will have strong communication skills, attention to detail, and the ability to make decisions quickly and accurately.

No previous medical experience is required as a comprehensive training package will be provided.

Training

Successful applicants must be able to commit to a three-week training programme. Annual leave will not be permitted during this period.

Training courses will commence:

  • Lancashire: Monday 28 September 2026
  • Merseyside: Monday 16 November 2026

During the first week, candidates will undertake observations across a variety of roles within the Integrated Contact Centre.

The training programme will include a mixture of daytime and late shifts.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

Please read the attached Job Description, Person Specification and information regarding assessments and training locations before submitting your application.

Assessment Centre

Assessment Centres will be held in Speke on: Saturday 25 July 2026

Candidates will complete a series of assessments including:

  • Typing test
  • Memory and recall exercises
  • Attentional focus assessment
  • Multi-tasking assessment

Candidates who successfully pass these assessments will be invited to attend a formal interview on the same day.

Person specification

Skills / Competencies

Essential criteria
  • Excellent keyboard and computer skills evidenced by the ability to effectively input and access information to/from the IT systems
  • Developed communication and interpersonal skills
  • Excellent listening and communication skills
  • Ability to 'multi-task' and prioritise effectively
  • Problem solving skills
  • Planning and organisation skills
  • Ability to make dynamic decisions under pressure
  • Ability to work on own initiative and to follow protocols as appropriate
  • Ability to maintain confidentiality
  • Effective team member
  • Strong work ethic
  • Self disciplined and motivated to improve patient care
  • Demonstrate an understanding of managing a safe working environment

Qualification and Knowledge

Essential criteria
  • Educated to GCSE standard or above, or equivalent vocational qualifications
  • Evidence of continuous professional development

Values and Behaviours

Essential criteria
  • Ability to work unsocial hours/shift pattern
  • Good attendance record
  • Present a professional image

Employer certification / accreditation badges

Trust IDVeteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.Race at WorkDefence Employer Recognition Scheme (ERS) - GoldApprenticeships Top 100 Employers 2024ENEI 2024 Gold

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kailey Charnley
Job title
ICC Dispatch Manager
Email address
[email protected]
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