Job summary
- Main area
- Patient Transport
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 242-5244-LR1
- Employer
- North West Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Whitefield - PTS East
- Town
- Whitefield
- Salary
- £57,528 - £64,750 PA
- Salary period
- Yearly
- Closing
- 13/08/2026 23:59
Employer heading
PTS Sector Manager
Band 8a
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
At NWAS, we are committed to creating a diverse, inclusive and anti-racist workplace where everyone feels valued and has the opportunity to thrive. Our Anti-racist Statement sets out our commitment to becoming an anti-racist organisation and ensures these principles are embedded throughout our recruitment practices.
Our workforce is currently under-represented by people from black and minority ethnic backgrounds, and we encourage applications from people of all backgrounds. By building a workforce that better reflects the diverse communities we serve, we can provide the right care, at the right time, in the right place, every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
Are you an experienced leader with a passion for operational excellence in patient care? As a Patient Transport Service Sector Manager, you will play a pivotal role in the efficient delivery and performance management of our Patient Transport Services (PTS).
You will work collaboratively with internal and external stakeholders to oversee daily operations, tackle high-demand periods, and mitigate risks, all while supporting the Deputy Head of PTS to deliver on NHS, Trust, and service line strategies.
This is a unique opportunity to make a meaningful impact on patient experiences and outcomes while driving operational excellence across the North West.
Main duties of the job
Provide strategic leadership and management of a designated Sector, ensuring that the long-term plans for service design, service delivery and resource deployment will secure future business, promote cost efficiency and deliver improving quality.
Accountable for the direct delivery of transport services to patients travelling for non-urgent and non-emergency treatment within a specified Sector, ensuring all operational resources employed in the delivery of the service are clinically appropriate to the patients’ needs, ensuring that standards of patients & staff safety are adhered to and that quality & performance targets are met.
Ensure effective collaborative working relationships with stakeholders across the health economy, engaging with senior clinicians and managers across organisational boundaries, to effectively manage the Trust’s reputation as an excellent provider of Non-Emergency PTS to ensure ongoing deliverability and sustainability of the service.
· Accountable for effective management of all managers and supervisory staff in the visible leadership of all Ambulance Care Assistants and volunteers within service delivery for their Sector, ensuring delivery of a high quality, safe and efficient service to patients.
· Ensure that all operational risks are identified and managed effectively, taking responsibility for the management of the sector Risk Register.
(Please refer to the job description for the full range of responsibilities)
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
Please ensure you read the Job Description & Person Specification attached in full before applying for the role.
Application Process
· Application form via TRAC jobs.
· Shortlisted candidates will be invited to attend a “Be Think Do” assessment centre on Friday 28 August (AM)
· Candidates who pass the assessment centre will be invited to attend a professional discussion on Friday 28 August (PM)
Assessment centre and professional discussion venue:
Club Bolton (Bolton Wanderers Football Club)
Toughsheet Community Stadium
Burnden Way
Bolton
Greater Manchester
United Kingdom
BL6 6JW
Why Join Us?
At NWAS, we are committed to making a real difference to the communities we serve. As the PTS Sector Manager, you will be part of a dynamic leadership team that values innovation, collaboration, and professional growth.
We offer:
- Opportunities for professional development and ongoing learning.
- A supportive, inclusive workplace that values your contributions.
Apply today if you are ready to take on this exciting leadership role and make a lasting impact. Join us in ensuring that every patient receives the highest standard of care, delivered with compassion, dignity, and respect.
Person specification
Qualifications & Knowledge
Essential criteria
- • Educated to master’s degree level or equivalent experience
- • Recognised management qualification
- • Provide evidence of recent ongoing personal development actions
- • Current broad knowledge of NHS national and local context
- • Holds a valid driving license, regular requirement for driving
Skills & Competencies
Essential criteria
- • Demonstrable compassionate and inclusive leadership
- • Experience in the application of HR processes
- • Demonstrable experience of line management responsibilities
- • Can evidence innovative and commercial thinking ability
- • Is personally credible with internal and external stakeholders and staff
- • Highly developed analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions
- • Highly developed influencing, persuasive oral and written communication style, able to adapt to different audiences
- • Ability to translate strategic goals into effective and achievable operational plans, and capable of ensuring effective performance management of implementation
- • Highly developed negotiating and influencing skills
- • Highly developed leadership skills and style, able to motivate disparate teams in challenging environment and deliver culture change
- • Ability to handle detail within plans and make informed decision and judgements
- • Ability to identify and assess risks, anticipate difficulties and successfully address them
- • Ability to maintain confidentiality and deal with situations in a sensitive manner
- • ICT literate, including ability to analyse and manipulate data
- • Respects and applies patient confidentiality at all times
- • Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
Experience
Essential criteria
- • Significant management experience and knowledge in related commercial operational services or health and social care sector
- • Highly developed knowledge across a number of disciplines including performance management, information systems, contracting, staff management, financial management within relevant sector
- • Significant experience of leading, managing and motivating high performing, disparate teams, in a strong performance management culture
- • Substantial experience of leading and successfully implementing change
- • Budget management experience
Values & Behaviours
Essential criteria
- • Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- • Being at our best – professional and adaptable and takes pride in work
- • Making a difference – act with compassion, kindness and integrity towards everyone
- • Flexible and highly motivated
- • Project a professional image
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Liam Kendrick
- Job title
- Deputy Head of PTS Operations
- Email address
- [email protected]
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