Job summary
- Main area
- Urgent and Emergency Care
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Either 08:30 - 16:30 or 09:00 -17:00)
- Job ref
- 394-UPC-8205099VV
- Employer
- The Hillingdon Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- The Hillingdon Hospital
- Town
- Hillingdon
- Salary
- £55,524 - £62,652 per annum (incl. of HCAA)
- Salary period
- Yearly
- Closing
- 14/09/2026 23:59
Employer heading
Service Manager - Emergency Department
NHS AfC: Band 7
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The Trust only accepts applications made through this site, please register when you click APPLY at the end of this advertisement. The Trust is able to offer hospital accommodation, pension scheme, on-site nursery (through third party provider), together with salary sacrifice schemes (including child care vouchers, ride to work) and a range of national and local staff discounts (subject to availability).
Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing down date.
“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”
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Job overview
The post holder will be responsible for the operational running of the Emergency Department, cross covering the Urgent Treatment Centre, Acute Medical Unit and Same Day Emergency Care on an ad hoc basis. The post holder will work with closely with clinical leads to ensure safe and efficient services are delivered in line with the Trusts CARES values.
Main duties of the job
To lead and facilitate service development, improvement to patient pathways in collaboration with the clinical leads and multidisciplinary team and stakeholders both in and out of hospital.
Develop and implement a comprehensive capacity plan that ensures the delivery of both key access targets and savings attributed to the services within the portfolio.
To support the General Manager in developing and implementing strategic plans in relation to integrated care and service re-design for acute hospital services.
To ensure rotas are filled and budgets are maintained.
To support the clinical and non-clinical team in achieving the national standards associated with the services.
Working for our organisation
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Person specification
Person specification
Essential criteria
- Educated to degree level or equivalent relevant experience
- Relevant qualification, training or demonstrable experience in staff management and/or leadership
- Experience of working in the Urgent and Emergency Care environment
- Experience in prioritising, planning and delegation
- Experience in undertaking service improvement and change management
- Experience of working in an NHS healthcare setting and managing a multi-disciplinary team
Desirable criteria
- Possession of or willing to complete additional relevant specialist training
- Excellent verbal and written communication skills including the ability to negotiate
- Experience of service improvement, service redesign including policy/protocol development as well as managing change
- Excellent analytical and judgement skills, able to use data and report on information
- Has experience of working autonomously as well as part of a team, cross covering or supporting other areas
- Demonstrates work in operationally busy situations and demonstrates resilience whilst resolving issues
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Payal Patel
- Job title
- General Manager UEC
- Email address
- [email protected]
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