Job overview

We have two Band 3 Booking Coordinator roles available for full time and part time. 

Contribute to the effective management of reception, clinic utilisation and associated tasks.

The role requires an ability to prioritise own workload, with some degree of problem solving, following agreed protocols whilst working as part of a larger team under supervision.

Main duties of the job

1.    Negotiate all appointments within Trust and Government targets with patients in a professional and timely manner and cancel and amend appointments as appropriate in accordance with approved guidelines.

2.    Fully understand Key Performance Indicator (KPI) targets in relation to the patient pathway and associated appointments.

3.    Manage the booking of complex referrals autonomously and use own judgement as to when to escalate.

4.    Register all referrals accurately; checking and updating existing registrations using the OH database system to ensure that all information is correct and data compliant.

5.    Ensure that any data quality errors are rectified.

6.    Act as first point of contact for bookings of referrals from the various teams and work to find solutions for securing the earliest appointment.

7.    Understand which appointments need prioritising and ensure they receive a timely appointment.

8.    Manage the cancellation list. Bringing appointments forward if possible and ensuring clinics are fully utilised.

9.    Ensure referrals are actioned within the Trust timescale and if not take appropriate action or escalate to Team Leader.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.