Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 17.5 hours per week
- Job ref
- 177-EMER-8220827
- Employer
- James Paget University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- James Paget University Hospital
- Town
- Gorleston
- Salary
- £25,272 per annum, pro rata
- Salary period
- Yearly
- Closing
- 08/09/2026 08:00
Employer heading
Emergency Department Receptionist
NHS AfC: Band 2
Patient and staff experience is important to us and these are the behaviours we live by:
- Putting patients first
- Aiming to get it right
- Recognising that everybody counts
- Doing everything openly and honestly
Job overview
Receptionist - Emergency Department - Band 2
Emergency Care
An enthusiastic and self motivated individual is required to provide support to the Accident and Emergency Department on a part time basis.
The department operates a 24/7 service and the successful candidate will be required to work flexibly to meet the needs of the service. This will be on a rota basis and cover day, night, weekend and bank holiday shifts. Enhanced rates apply for unsocial hours.
Main duties of the job
Applicants require excellent communication skills and the ability to work under pressure in a sensitive and highly pressurised environments. A minimum of 1 year’s previous experience as a receptionist/administrator with experience of customer services including responding to difficult customers is essential along with face to face working with the general public.
Working for our organisation
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Detailed job description and main responsibilities
Please see the Job Description and Person Specification for a full and comprehensive overview for this position.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent at grade D or above in English and Mathematics
Desirable criteria
- NVQ in Customer Care OCR/RSA III
- OCR 1 or equivalent in typing/word processing qualification
Experience and knowledge
Essential criteria
- Minimum of 1 year’s experience as a receptionist/administrator with experience of customer services including responding to difficult customers
- Experience of “face to face” working with the general public
Desirable criteria
- Experience of working in a highly pressurised area
Skills, abilities and competencies
Essential criteria
- Good IT skills including the ability to undertake basic data collection/entry
- Excellent communication and telephone skills
- Ability to concentrate with frequent interruptions and able to change work direction at short notice
Desirable criteria
- Knowledge of NHS IT systems e.g. IPM, EDIS
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Michelle Gray
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01493 453374
- Additional information
For further information please contact Michelle Gray, Emergency Division on 01493 453374.
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