Job overview

The ability to speak Welsh is essential for this post.

The ward clerk is responsible for providing a reception service to the ward and delivering a high standard of customer care to a wide range of groups.

The ward clerk must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data.  Such information must be accurately inputted in the patient information system.

The post-holder must undertake effective forward planning to ensure that the administrative needs of the service are met and must carry out a range of effective administrative processes to support the delivery of high quality patient care. 

Main duties of the job

To ensure that all patient admissions, discharges, transfers, and deaths are

recorded accurately on the WPAS system. To assist with patient This is a

non-clinical role however the post holder is expected to work as part of

the wider multi-disciplinary team to ensure that patients are provided

with the best possible care.

To provide a professional, helpful and courteous reception service for

patients or relatives arriving on the ward, welcoming all visitors and

directing as appropriate. 

Be able to use judgement and initiative to deal with difficult situations and

anxious family members / carers using empathy, tact and diplomacy

To answer the telephone and take messages in a professional helpful

courteous manner, answering  or referring  queries as appropriate.

To provide a confidential and high standard general administrative

support to the ward, particularly supporting the Ward Manager with

tasks such as typing reports, data entry, taking minutes of multi

professional meetings as well as ward meetings and data entry as

required.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.