Job summary
- Main area
- Medical day care
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday)
- Job ref
- 337-NP-9964SM
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Ealing hospital
- Town
- London
- Salary
- £30,630 - £32,346 Per annum Inclusive of High Cost Area Supplement
- Salary period
- Yearly
- Closing
- 02/10/2026 23:59
Employer heading
Medical Day Care Unit Administrator
Band 3
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”
Right to Work
If you require sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa requirements before completing your application.
Due to recent changes to the UK immigration rules affecting Skilled Worker Visas, Global Business Mobility routes, skill level requirements and salary thresholds, please ensure that you meet the eligibility criteria to live and work in the UK before applying. Further information is available via Visas and immigration - GOV.UK.
Job overview
An exciting opportunity has arisen to join London North West University Healthcare NHS Trust as a Administer in Medical day care unit
The main responsibility is to co-ordinate patients elective admissions.
We are looking for a committed, willing to learn, dedicated person with close attention to detail.
Main duties of the job
- Responsibility for the coordination and booking of patients attending the Medical Day Unit (MDU), ensuring appointments, treatments, and procedures are scheduled efficiently and in line with clinical requirements.
-
Responsibility for daily liaison with consultants, specialist nurses, administrative teams, and operational colleagues across sites to ensure patient activity is planned effectively, clinic and treatment capacity is maximised, and patient pathways are managed in a timely manner.
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Be responsible for monitoring and maintaining MDU patient activity data, waiting lists, and referral pathways to support timely access to treatment. Work closely with clinical and operational teams to ensure patients are managed in accordance with Trust policies, service standards, and performance targets, facilitating effective tracking of patient pathways from referral to treatment.
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Responsible for booking appointments, investigations, treatment sessions, and any associated pre-treatment assessments in a timely manner, adjusting schedules as required in response to clinical outcomes, patient availability, or service demands.
-
. Ensure appropriate transport arrangements are coordinated for patients where required to support safe and effective attendance at the Medical Day Unit.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibilities for this vacancy, please access the attached Job Description and Person Specification documents.
Person specification
Education/Qualifications
Essential criteria
- A*-C GCSE'S INCLUDING MATHS ENGLISH AND SCIENCE/LEVEL 3 EQUIVALENT
- GREAT COMMUNICATION SKILLS AND STRONG ADMINISTRATION EXPERIENCE
- NHS EXPERIENCE
Desirable criteria
- MEDICAL TERMINOLOGY
- SCHEDULING EXPEREINCE
Skills
Essential criteria
- A*-C GCSE's/Level 3 or equivalent
Desirable criteria
- Administration Experience and Strong Customer Service Skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mona Al-kohlani
- Job title
- Matron
- Email address
- [email protected]
- Telephone number
- 07384878651
- Additional information
please note this based at Ealing however you may be asked to work across site.
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