Job summary
- Main area
- IT
- Grade
- NHS AfC: Band 8c
- Contract
- Permanent: There is a requirement to be available out of hours through an On-Call rota
- Hours
- Full time - 37.5 hours per week
- Job ref
- 308-CORP-3310
- Employer
- London Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Trust HQ
- Town
- London
- Salary
- £88,250 - £100,355 per annum incl HCAS
- Salary period
- Yearly
- Closing
- 13/09/2026 23:59
- Interview date
- 24/09/2026
Employer heading
Head of IT Operations
NHS AfC: Band 8c
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.
We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.
We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.
We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time
Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.
Job overview
The London Ambulance Service (LAS) relies on highly available, reliable, sustainable and cost-effective digital services to support the delivery of urgent and emergency care. To maintain operational resilience, LAS provides a 24/7 IT Operations Centre function that ensures digital services are available when needed.
The IT Operations Centre (ITOC) is responsible for critical IT support to ensure the smooth functioning, performance, and security of the Trust’s digital applications and IT infrastructure. Including 24/7 monitoring and alerting, incident management detection, response and resolution, routine service maintenance, and implementation of technical change for LAS digital services.
The Head of IT Operations role is responsible for overseeing the IT Operations Centre function, ensuring the stability, availability, and performance of digital services and infrastructure by managing monitoring systems, coordinating incident responses, and implementing disaster recovery plans.
The role will primarily be responsible for the management and optimisation of the IT Operations Centre for the Trust.
Please note: We may close this advert early if we receive a high volume of applications.
Main duties of the job
The ITOC will include all service management and technical skills required to monitor and take action to prevent and manage incidents, should they occur, providing various levels of support, primarily focused on day-to-day operations, availability of digital services and monitoring, investigation, and resolution of security incidents .
The Head of IT Operations will be accountable for:
• Line manage the IT Operations teams Providing an effective monitoring system ensuring that early detection of any issues are identified and actioned
• Providing appropriate leadership and governance of IT Operations, policies, mandates, processes, procedures and reports and the operation of IT services Review Board.
• Respond effectively to any unplanned outages
•Manage the provision of the IT Operations function (24/7 teams), sufficiently skilled and able to provide an effective, responsive IT service to the Trust
• Manage relevant risks ensuring that appropriate mitigations are in place and risks escalated as necessary.
• Support managers and operational staff during major incidents and Trust-wide business impact to digital services
Working for our organisation
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London – using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Detailed job description and main responsibilities
Applicants are advised to read all the information enclosed in the advert job description role specification before completing an application.
Person specification
Qualifications, Accreditations, Education
Essential criteria
- Educated to Master’s degree level in IT related subject or equivalent extensive senior management experience
- Information Technology Infrastructure Library (ITIL) Foundation level qualified
Experience
Essential criteria
- Experience of management responsibilities e.g. staff, financial, delivery performance and implementing improvement plans
- Experience of working with conflicting, highly complex, highly contentious and highly sensitive information and presenting to large groups to explain issues and aid understanding
- Experience of the practical application of monitoring / alert systems to improve efficiency
Knowledge
Essential criteria
- Extensive knowledge of mission critical computer systems and the need to provide high levels of service availability in support of key business objectives
- Good understanding of Information Security, Governance Risk and Compliance
- Ability to analytically solve complex problems and make informed recommendations based on detailed data analysis – often where the solution requires a new approach and does not rely on existing solutions
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Paul Schack
- Job title
- Director of Digital Services
- Email address
- [email protected]
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