Job summary
- Main area
- Head & Neck
- Grade
- NHS AfC: Band 3
- Contract
- 6 months (Fixed term/ Secondment for 6 months)
- Hours
- Full time - 37.5 hours per week (Monday - Friday 08.30-16.30)
- Job ref
- 223-HNS-632-A
- Employer
- The Shrewsbury and Telford Hospital NHS Trust
- Employer type
- NHS
- Site
- The Princess Royal Hospital
- Town
- Telford
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 09/09/2026 23:59
Employer heading
Head & Neck Support Medical Secretary
NHS AfC: Band 3
Job overview
An exciting opportunity has arisen for a proactive and highly skilled full time, 37.50 hours a week, Band 3 Support Secretary to join our dedicated Head & Neck Secretariat team at The Princess Royal Hospital, Telford. This is a pivotal role within a supportive team of Medical Secretaries. Providing high-level secretarial support to the Head & Neck Centre, managing complex clinical correspondence using sensitive medical terminology via audio transcription. Organising and prioritising a varied workload in a fast-paced environment. Communicating effectively with multidisciplinary teams across all levels upholding the highest standards of accuracy, confidentiality, and professionalism.
Main duties of the job
- Using Microsoft Office application, produce clinical correspondences with audio transcription. To include communication to General Practitioners and other health professionals, clinical letters, notes, and discharge summaries.
- Respond to telephone calls from anxious and distressed patients, resolving problems, when possible, in a professional and competent manner.
- Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
- To promote the implementation and adherence of agreed policies, procedures, and protocols. Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action.
- Opening and dealing with incoming correspondences as appropriate. Photocopying, general office duties and the use of PAS (Patient Administration System) when necessary.
- File results, letters, and various other documentation in medical notes
Working for our organisation
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Hospital Transformation Programme (HTP)
Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.
We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job pack for further information.
Person specification
Essential Criteria
Essential criteria
- 4 GCSE (C and above) or equivalent
- RSA Stage 3 typewriting, word processing or equivalent
Desirable criteria
- NVQ 3 Business Admin
Experience
Essential criteria
- • Use of Microsoft packages
- • Secretarial procedures
- • Knowledge of software procedures
Desirable criteria
- • Medical terminology
- • NHS experience
- • Medical Secretarial
- • Audio typing
Skills
Essential criteria
- • High standard of grammar and spelling
- • Able to prioritise
- Patient focused
Desirable criteria
- • Touch type
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Maria Hazell
- Job title
- Medical Secretary Supervisor
- Email address
- [email protected]
- Telephone number
- 01743261000
- Additional information
Maria Hazell extension 2106
If you have problems applying, contact
- Address
-
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
- Telephone
- 01743 492402
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