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Job summary

Main area
317 Cumbria Admin & Clerical - CIC
Grade
Band 2
Contract
Permanent
Hours
Part time - 18.75 hours per week
Job ref
317-2026-40-22-DR
Employer
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type
NHS
Site
Northern Centre for Cancer Care - North Cumbria,
Town
Carlisle
Salary
£25,272 per annum
Salary period
Yearly
Closing
19/10/2026 23:59
Interview date
27/10/2026

Employer heading

The Newcastle upon Tyne Hospitals NHS Foundation Trust logo

Administrative Assistant – Reception/Admin Support

Band 2

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country.  We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally,  we’re in the top five providers of specialised health services in the country. 

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

An exciting opportunity has arisen for an Administrative Assistant – Reception/Admin Support based at the Northern centre for Cancer care - North Cumbria, Carlisle

Working on one of the 2 Receptions with NCCC-NC.

Hospital site Carlisle

  • Interview Date: 27 October 2026
  • 18 hours 30 minutes/week

  • You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

  • Deal with telephone enquires promptly.
  • Communicate with patients regarding appointments/transport bookings 
  • Make Oncology Review Appointments for patients leaving Oncology Outpatients
  • Issuing  concessionary parking permits
  • Liaising with NCIC estates on issue contractors passes & keys and parking permits
  • General reception Meet & Greet duties 
  • Working within a team of administrative staff supporting the provision of an efficient Administrative support service to the wider Oncology team in NCCC-NC
  • Uploading into Patient Record system – E-record

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. 

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed job description and main responsibilities

Based mainly on one of the Receptions with NCCCNC.

  • Deal with telephone enquires promptly.
  • Communicate with patients regarding appointments.

Working within a team of administrative staff supporting the provision of an efficient Administrative support service to the wider Oncology team in NCCCNC

Uploading into Patient Record system – E-record

Archiving. 

Person specification

Qualifications & Education

Essential criteria
  • Minimum of 4 GCSEs, Level A - C, including English Language, or equivalent level qualification or relevant experience
  • OCR I or NVQ L2 Business & Administration or equivalent qualification / experience

Knowledge & Experience

Desirable criteria
  • Previous work experience
  • Understanding of medical terminology

Skills & Abilities

Essential criteria
  • Good IT skills to include office software packages
  • Good keyboard skills and Text Processing ability
  • Good communication skills both written verbal and telephone skills
  • Ability to work without direct supervision
  • Ability to be flexible and work as part of a team
  • Understanding of confidentiality issues

Employer certification / accreditation badges

Documents to download

Apply online now

Further details / informal visits contact

Name
Sandra Hoodless
Job title
Administration Manager - NCCC-NC
Email address
[email protected]
Telephone number
01228 814679
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