Job overview

Applications are invited from suitably qualified and experienced candidates to join our busy administration teams.  We currently have a full time Band 3 Administration Officer vacancy with the ADHD/Autism. One post based at Collingwood Court, St Nicholas Hospital, Gosforth, Newcastle upon Tyne NE3 3XT and the second post is based at Keegan Court, Grassbanks, Gateshead NE10 8DX

This is a very busy service and the post-holder is part of an admin  team which supports the multi-disciplinary clinical team.  Duties will include processing referrals into the service, maintaining an electronic patient record system ), maintaining spreadsheets, diary management, typing clinical letters and reports and minuting meetings as well as other general office duties.  A proven high level of organisational and excellent communication skills, both written and verbal, along with extensive experience of Microsoft packages are required.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone and carry out duties as assigned to them by the Administration Team Lead / Administration Manager / Team Manager to ensure a comprehensive, high quality administrative service to the team at all times. Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Officer. 

This is a full-time post 37.5 hours per week Monday to Friday.

Main duties of the job

Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experience including, but not limited, to the following: (see job description for further information):

•  Experience working in a customer / patient  focused environment (face to face and telephone)  
• Administrative/Secretarial experience 
• General administrative duties
• Fast, accurate typing/keyboard skills
• Typing and formatting letters and reports
• Minute taking experience
• Diary Management
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Ability to change tasks at short notice
• Reliable and punctual
• The post holder will be expected to demonstrate flexibility in the role
• The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted. 

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.  Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Officer. 

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.