Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 263-CCG26-288-JW-A
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- Lillyhall Business Centre/Carleton Clinic
- Town
- Workington
- Salary
- £25,760 - £27,476 per annum pro rata
- Salary period
- Yearly
- Closing
- 18/09/2026 23:59
Employer heading
Administration Officer
Band 3
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Network
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
We’re always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay
Job overview
North Cumbria Community Children and Young People's Services
Applications are invited from suitably qualified and experienced admin candidates to join our busy administration team. We currently have vacancies for a full time 37.5 hrs per week Band 3 Administration Officer, a part-time 30 hrs per week Administration Officer and a part time 22.5 hrs per week. 1 Based in Lillyhall, Workington & 2 at the Carleton Clinic, Carlisle.
This is a busy service and the successful post holder will be a member of the administration team supporting multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service. A good knowledge of Microsoft packages and excellent typing skills are essential for this role.
The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Pathway Co-ordinator/Team Lead/Administration Manager.
Candidates are required to meet the mobility requirements for this post as travelling between sites in North and West Cumbria may be necessary.
Main duties of the job
Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experience including, but not limited, to the following: (see job description for further information):
- Experience working in a customer / patient focused environment (face to face and telephone)
- Administrative/Secretarial experience
- General administrative duties
- Fast, accurate typing/keyboard skills
- Typing and formatting letters and reports
- Minute taking experience
- Diary Management
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Ability to change tasks at short notice
- Reliable and punctual
- The post holder will be expected to demonstrate flexibility in the role
- The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
- You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Officer.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date : 4th September 2026
Closing date : 18th September 2026
We welcome your application.
Person specification
Education and Qualification
Essential criteria
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Desirable criteria
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential criteria
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including Word, Outlook and Excel
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable criteria
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Skills and Competencies
Essential criteria
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking skills
- Good organisational and planning skills
Desirable criteria
- Shorthand skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Reed
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07385407336
- Additional information
Please contact Emma Reed for further information
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