Job summary
- Main area
- Repairs Co-ordinator
- Grade
- Band 3
- Contract
- 12 months (Fixed Term Contract)
- Hours
- Part time - 22.5 hours per week
- Job ref
- 339-NMSK8337-RUH-A
- Employer
- Bristol NHS Foundation Trust (BFT)
- Employer type
- NHS
- Site
- Independent Living Centre,
- Town
- Cheltenham,
- Salary
- £25,760 - £27,476 PA Pro rata
- Salary period
- Yearly
- Closing
- 01/10/2026 23:59
Employer heading
Repairs Co-ordinator
Band 3
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job overview
We are looking for the right person to provide and co-ordinate administrative support to the Wheelchair Repair and Service team.
If that's you, please read on:
The post holder will be responsible for liaising with patients, carers and relatives for the repair and service of wheelchair mobility aids; as well as assisting in the allocation and coordination of daily workloads. The successful post holder will also share in team activities such as controlling and ordering stock, monitoring and allocating wheelchairs and related accessory stock; also assisting in stock control systems.
This role calls for a post holder that is a self starter and have the capabilities to work alone and as part of our team, with patients and their carers to ensure the delivery of the repairs service and collection of goods and accessories in a timely manner and to a high standard.
This is a unique role that will challenge you, stretch you but bring the satisfaction like no other as you bring quality to the lives of the persons we serve.
Main duties of the job
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Liaising via the telephone with patients, carers and care professionals for the delivery of repairs services, co-ordinating relevant paperwork.
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Completing works orders and associated notes to close down completed jobs in a timely fashion.
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Coordinating workload and jobs for Field Service Engineers.
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Maintaining and develop efficient goods inwards control, goods inwards approvals and other procedures, either in person or through agreed delegation.
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Liaise with service management to develop effective management information reporting systems for all aspects of stock control, stock movements, slow moving or obsolete stock identification and other reports to facilitate optimum stock usage within contractual requirements.
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Make full use of computerised stock control and other systems to update records and maintain patient details.
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Comply with service requirements of the BCE Management Systems and Bristol NHS Foundation Trust policies and procedures.
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Undertake such other reasonable duties, appropriate to the grade, as agreed between the post holder and manager from time to time.
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This job description will be reviewed periodically, in the light of experience and according to changing service needs.
Working for our organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.
Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:
- Better outcomes for our Patients
- More opportunities for our People
- Fairer more consistent care for our Population
- Best Value for Public Purse
Our vision for five years from now:
- Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
- We will meet rising demand by maximising the use of our available resources.
- More care will be delivered nearer to patients, in their homes or the community.
- Digital technologies will have transformed the way we work and the way we deliver care.
- Our people will feel engaged, energised and empowered by their work.
- We will be known as a place where people enjoy working, training and building a career.
- Our volume of globally renowned research and innovation will have grown significantly.
- We will contribute to system financial balance
Detailed job description and main responsibilities
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Receive calls from patients, carers and care professionals through telephone and email for the repair of wheelchairs. This will require liaising with the callers to ascertain the fault and agreeing when we will call to repair and fix that problem.
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Completing works orders and associated paperwork to close down completed jobs in a timely fashion within the stated KPI's.
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Coordinating the workload for Field Service Engineers to ensure a full day is allocated to patient care .
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Maintain an efficient and prompt goods inwards control, including incoming inspection, goods inwards approvals and other procedures, either in person or through agreed delegation.
- Order additional stock as required by the site.
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Liaise with service management an effective management information reporting systems for stock control, stock movements, slow moving or obsolete stock identification and other reports to facilitate optimum stock usage within contractual requirements.
-
Make full use of stock control and other systems to update records and maintain patient details.
- Comply with service requirements of the BCE Management Systems and Bristol NHS Foundation Trust policies and procedures.
-
Undertake other reasonable duties, appropriate to the grade.
Person specification
Education and qualifications
Essential criteria
- GCSE English and Maths or equivalent
Personal qualities
Essential criteria
- Ability to work unsupervised and on own initiative. Self motivated.
- Good geographical knowledge of Gloucestershire, Bristol and surrounding areas.
- Reliable and punctual
Desirable criteria
- An understanding of confidentiality
Knowledge, skills and abilities
Essential criteria
- Organisational skills including meticulous attention to detail, managing and prioritising own workload and working to tight deadlines
- IT Literate
- Ability to manage phone calls professionally with patients and carers who may be challenging.
- Excellent communication and interpersonal skills, confident and articulate telephone manner.
Experience
Essential criteria
- Experience of working within a team and able to work with people at all levels
- Previous experience in an administrative role
Desirable criteria
- Experience working within a pressurised environment
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Stef Sowka
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 0117 4145938
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