Job summary
- Main area
- OpCourage Veterans NHS Mental Health Service
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon- Fri 9am-5pm)
- Job ref
- 444-8307011-MH
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- Brunel House, The Railings
- Town
- Rugby
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 13/10/2026 23:59
Employer heading
Admin Assistant
NHS AfC: Band 3
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
Use of AI when writing Job Applications
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Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.
Job overview
Join Our OpCourage Veterans Mental Health Team!
Exciting opportunity for an enthusiastic Administrator to join our Veterans Mental Health Team, supporting veterans and their families across the West Midlands.
As one of the first points of contact for many of the veterans accessing our service, you will play a really important role in making sure they receive a warm, professional and supportive experience from the very first contact.
Working alongside our dedicated team of clinicians, your role will include a range of general administrative duties, including answering calls and emails, managing appointments, maintaining accurate records, supporting clinical teams, data entry and helping the service run smoothly day to day.
But this role is about much more than administration — you'll be part of a team that genuinely cares about the work we do and the veterans we support.
We are a passionate, hard-working and supportive team who take our work seriously… but we also believe in having great fun along the way! If you're organised, approachable, compassionate and enjoy working as part of a team, we'd love to hear from you.
Come and join us and be part of something that makes a real difference to the lives of veterans and their families.
Main duties of the job
To provide efficient secretarial and administrative support to the clinical team, adhering to procedures and processes within service timescales, whilst operating within a busy and demanding environment.
Working for our organisation
Candidate Information Pack Dec 24
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Detailed job description and main responsibilities
- Work effectively as a team member.
- Provide an administrative service across both pathways of the service, (urgent and non-urgent) including: word-processing, drafting and producing for example meeting notes, reports, letters and business documents from either audio or copy sources.
- Undertake general office duties as required including filing, photocopying, collating and distributing information, receipt and distribution of incoming and outgoing mail.
- Operate and maintain a robust, accurate and secure filing system that is easily accessible by all staff.
- Maintain spread sheets and databases including the production of regular information reports
- Linking in with NHS colleagues within our partnership including BSMHFT and LPFT and our Military Charity partners including Walking with the Wounded and The Ripple Pond.
- Be responsible for organising and servicing meetings / events as required, including room bookings, taking accurate notes, transcription and circulation as appropriate
- Procurement - order stationery, clinical supplies and equipment stock
- Use own initiative to meet tight deadlines
- Provide flexible administrative and clerical cover as required. This will involve working occasionally in both pathways, to provide cross cover arrangements.
Person specification
Qualifications
Essential criteria
- Good General Education (eg. GCSE English and Maths A C) or equivalent
- Business Administration Level 2 or equivalent
- Customer Service Level 2 or equivalent
Knowledge
Essential criteria
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills Including audio typing
- Ability to manage and prioritise own and other’s workload and use own initiative
- Good knowledge and understanding of reception / office procedures
- Understanding of working in a supervisory role
- Good organisation skills and ability to multitask
Experience
Essential criteria
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of using Trust IT systems
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lynne Davidson
- Job title
- Service Lead
- Email address
- [email protected]
- Telephone number
- 01788 513709
- Additional information
Any questions or queries, please do not hesitate to contact either Lynne or
Edmund Frimpong Manso - Team Manager
07385395394
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