Job summary
- Main area
- Maternity
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 24 hours per week (3 days per week, 08:00-16:30, Monday to Friday)
- Job ref
- 177-ELEC-8316989
- Employer
- James Paget University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- James Paget University Hospital
- Town
- Great Yarmouth
- Salary
- £25,272 per annum pro rata
- Salary period
- Yearly
- Closing
- 18/10/2026 23:59
Employer heading
Ward Clerk
NHS AfC: Band 2
Job overview
We are looking for a motivated and organised Ward Clerk to join our Maternity Administration Team. Based primarily within Maternity Triage and Maternity Assessment Unit (MAU), you will provide a welcoming reception service, support patient flow and act as the first point of contact for women, families and healthcare professionals. This is a varied and rewarding role where you will play an important part in supporting safe, effective maternity care and ensuring patients receive a positive experience from the moment they arrive.
Main duties of the job
- Provide a welcoming and professional reception service for women and families attending Maternity Triage and Maternity Assessment Unit (MAU).
- Act as the first point of contact for patients, visitors and healthcare professionals in person and by telephone.
- Register patient attendances and maintain accurate electronic patient records.
- Support patient flow by communicating effectively with clinical staff and escalating concerns where appropriate.
- Maintain a visible presence within the reception area and support the safe monitoring of patients awaiting assessment.
- Manage patient documentation, correspondence, shared inboxes and routine administrative tasks.
- Liaise with multidisciplinary teams to support the smooth and efficient running of the service.
- Ensure confidentiality is maintained and information is handled in accordance with Trust policies.
- Provide administrative support across maternity services as required to meet service needs.
- We are looking for someone with excellent communication and IT skills, strong organisational abilities, attention to detail and the ability to remain calm and professional in a busy environment.
Working for our organisation
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full details of the role and responsibilities.
Person specification
Education and Qualifications
Essential criteria
- GCSE Grade 4/C or above in English and Mathematics or equivalent qualification.
Desirable criteria
- NVQ Level 2/3 in Business Administration or other relevant subject or admin qualification.
- ECDL or equivalent IT qualification.
Knowledge and Experience
Essential criteria
- Minimum of 6 months previous experience in an administrative or clerical role.
- Experience working directly with the public.
- Understanding of confidentiality and data protection requirements.
- Experience working in a busy environment with competing priorities.
Desirable criteria
- Experience within the NHS or healthcare setting.
- Knowledge of maternity services.
- Experience using NHS systems including IPM, E3, CRIS or similar.
- Understanding of patient pathways and appointment processes.
Skills and Knowledge
Essential criteria
- Excellent communication and interpersonal skills.
- Good keyboard and IT skills.
- Ability to prioritise workload effectively.
- Good attention to detail.
- Ability to remain calm under pressure.
- Ability to work independently and as part of a team.
- Professional and compassionate approach when dealing with patients.
- Ability to recognise concerns and escalate appropriately.
- Flexible approach to supporting all maternity administration areas.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may be closed early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download
Further details / informal visits contact
- Name
- Kelly Angel
- Job title
- Maternity Administration Manager
- Email address
- [email protected]
- Telephone number
- 01493453313
List jobs with James Paget University Hospitals NHS Foundation Trust in Administrative Services or all sectors