Business Support Assistant

RCN Wales HQ, Cardiff (Ty Maeth)

Permanent contract

17.5 hours per week – 2pm to 5.30pm, Monday to Friday

Salary: £29,073 per annum pro rata

There is more to the RCN than you might think. We’re a trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people.

As our Business Support Assistant, you’ll use your positive attitude, your knowledge of health and safety and your customer service skills to deliver a se amless business support and facility service to our staff and members.

In this varied role every day will be filled with possibilities. You will get involved in everything from locking and securing our premises, liaising with contractors to organise repairs, monitoring contracts, seminar room set up and bookings, health and safety duties, ordering authorised supplies and providing cover for reception. It's a great way to build on your skills and experience and develop your potential.

To join us you will ideally have a background in business support, experience of working in a customer service environment and knowledge of health and safety principles in the workplace. You will also have experience of working within a team environment and be able to organise your work to deliver a quality service.

To succeed at the Royal College of Nursin g all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

What we offer you

We expect you to look after our staff, members and visitors. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

Please note that this role is office based and the hours are not negotiable.

Our selection process

Please click the ‘apply now’ button to apply and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Any identifying information in your application will automatically be anonymised for shortlisting purposes.

Use of Artificial Intelligence (AI) – candidates are expected to complete applications using their own knowledge, skills and experience, and that whilst AI may be used for basic support such as spelling, grammar and formatting, applications must accurately reflect the candidate's own work and genuine work experiences. Where AI has been used to generate, fabricate or substantially create application content, the application may be withdrawn from the recruitment process.

We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.

Equal opportunities for everyone

Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.

As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

Contact details

For more information or for an informal discussion about the role please contact Helen Carlyon, Finance & Business Continuity Manager, on 02920 680705.

Opening date: 21 September 2026

Closing date: midnight on 12 October 2026

If we receive many applications after a week of advertising, we may close this vacancy earlier.

Assessment and interview date: Monday 26 October 2026