Job summary
- Main area
- Clinical Support Administrator
- Grade
- Band 3
- Contract
- Fixed term: 5 months (31st March end date)
- Hours
- Part time
- Job share
- Job ref
- 246-ESU8337333
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Haymills House and Mariner House
- Town
- Stowmarket and Ipswich
- Salary
- £25,760 - £27,476 gross per annum
- Salary period
- Yearly
- Closing
- 14/10/2026 23:59
Employer heading
Clinical Support Team Administrator
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.
Job overview
Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Central and East Suffolk Youth are looking for an extremely professional, conscientious, calm and confident individual to be a Clinical Team Administrator.
This role will be supporting the Clinical Team across 2 Youth (18-24 year olds) teams and the successful applicant will need to work at each of the 2 locations. This position involves working closely with professionals and the general public. This role will offer a wide a varied number of tasks.
Main duties of the job
- Previous administration experience is essential.
- Full training will be given for this role.
- You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
- You will be able to evidence a flexible response to service needs and the ability to think creatively.
- Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
Essential criteria:
- Use of ICT applications/packages.
- Experience of working in a busy office.
- Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
- Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
Person specification
Qualifications
Essential criteria
- Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
- NVQ 3 Business Administration or equivalent or working towards.
Desirable criteria
- Knowledge of Trust electronic record system
Knowledge
Essential criteria
- Working knowledge of Microsoft packages or equivalent
- Maintaining administrative / secretarial systems
Desirable criteria
- Knowledge of NHS policy and procedures
Other
Essential criteria
- Able to work flexibly across a range of different sites/offices
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sarah Goymer
- Job title
- Deputy Business Support Manager
- Email address
- [email protected]
- Telephone number
- 01449745200
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