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Crynodeb o'r swydd

Prif leoliad
Administration Assistant (Bereavement Services & Eye Donation Scheme)
Gradd
NHS AfC: Band 3
Contract
Cyfnod Penodol: 3 blynedd (Fixed Term)
Oriau
  • Llawnamser
  • Rhannu swydd
37.5 awr yr wythnos (Full Time Post OR Job Share equating to 40 hours pw)
Cyfeirnod y swydd
358-8133426-COR-B
Cyflogwr
University Hospitals of Leicester NHS Trust
Math o gyflogwr
NHS
Gwefan
Leicester Royal Infirmary
Tref
Leicester
Cyflog
£25,760 - £27,476 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
22/10/2026 23:59

Teitl cyflogwr

University Hospitals of Leicester NHS Trust logo

Bereavement Services & Eye Donation Scheme Assistant

NHS AfC: Band 3

AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include.

But they shouldn’t replace your own responses or be used to write the application for you.

Relying too much on AI can negatively impact your chances of success, because automatically generated answers:

  • might not be specific or relevant enough to address the criteria in the recruitment profile
  • often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
  • could misrepresent information about you, such as your qualifications, skills and experience

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.

Trosolwg o'r swydd

Exciting Opportunity: Bereavement Services & Eye Donation Scheme Officer
Are you a compassionate, organised, and highly motivated individual looking to make a meaningful difference to patients' families during some of the most difficult moments of their lives? We have a unique opportunity to join our team in a rewarding role that combines the important work of the Bereavement Services and the newly implemented Eye Donation Scheme (EDS).
 

 

Prif ddyletswyddau'r swydd

This varied and impactful position focuses on two key areas:
Bereavement Services
You will provide a professional, sensitive, and high-quality service to relatives and friends of deceased patients, supporting them through the bereavement process while ensuring all legal documentation is completed accurately and promptly.
Eye Donation Scheme (EDS)
Working closely with the Senior Bereavement Services Officer, you will support the Trust's Eye Donation Scheme, contributing to audit projects, referral processes, and data management that help facilitate eye donation and support life-changing transplant services.
 
We are seeking someone who is:
  • Empathetic, professional, and resilient when supporting bereaved families.
  • Highly organised with excellent attention to detail.
  • Confident communicating with a wide range of healthcare professionals and external agencies.
  • Able to manage sensitive and confidential information responsibly.
  • Comfortable working independently while contributing positively to a team environment.
  • Passionate about delivering outstanding patient and family-focused services.

Gweithio i'n sefydliad

Why Join Us?
This is a rare opportunity to play a vital role in supporting bereaved families while contributing to a programme that can transform lives through eye donation. If you are looking for a challenging, rewarding, and meaningful career where every day makes a difference, we'd love to hear from you.
Join us and help deliver compassionate care when it matters most.

 

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals: 

  • high-quality care for all, 
  • being a great place to work, 
  • partnerships for impact, and 
  • research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud, 
  • we are inclusive, and 
  • we are one team 

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

https://www.uhleicester.nhs.uk

 

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Key Responsibilities
Working in partnership with the Senior Bereavement Services Officer, you will:
  • Offer compassionate guidance to bereaved relatives and other appropriate persons regarding death registration procedures and any involvement of the Coroner.
  • Ensure families receive the information and contact details they need for ongoing support and enquiries.
  • Liaise effectively with a wide range of internal and external stakeholders, including:
    • Coroner's Office
    • Register Office
    • Funeral Directors
    • Medical Examiners and Medical Examiner Officers
    • Mortuary and ward teams
    • Hospital Chaplains
    • Religious, humanist and secular representatives
    • Pathologists and medical staff
    • Local authorities and cremation services
    • General Practitioners
    • Department for Work and Pensions
    • NHS Blood and Transplant and other relevant organisations
  • Prepare Eye Donation Scheme referral templates using information obtained from Medical Examiner proformas.
  • Seek clarification and additional information from relevant teams to ensure accurate referrals.
  • Work closely with NHS Blood and Transplant (NHSBT) to obtain key information, including Organ Donation Register details.
  • Maintain and update Bereavement Services databases, ensuring all information is accurate, complete, and compliant with data governance requirements.
  • Support Eye Donation Scheme audit projects and contribute to service improvement initiatives.

Manyleb y person

Training & Qualifications

Meini prawf hanfodol
  • 5 GCSE’s (grades A-C) including English, Maths or equivalent qualification (NVQ 2) OR one year relevant NHS administrative experience
  • Proven working knowledge of Microsoft applications – Windows / Word / Outlook / Excel
Meini prawf dymunol
  • Intermediate to advanced level in the following software packages: Outlook, Word, Excel, PowerPoint and Internet HISS,/Patient Centre/BSO Database

Experience

Meini prawf hanfodol
  • 3 years relevant experience
  • Good command of spoken and written English
  • Able to demonstrate cultural competence
Meini prawf dymunol
  • Previous experience within the clinical quality field in NHS or bereavement services
  • Experience and/or knowledge and understanding of Mortality and Morbidity processes

Communication and relationship skills

Meini prawf hanfodol
  • Well-developed interpersonal and communication skills
  • Excellent time management, prioritisation & organisational skills.
  • Able to work to deadlines/ targets.
  • Able to work under own initiative
  • Able to identify problems and propose solutions or improvements
  • Evidence of being a team worker
  • Evidence of being resilient in a pressurised work environment
  • Professional appearance, approach and attitude
  • Friendly, pleasant personality Empathic attitude to patients, carers and the public
Meini prawf dymunol
  • Evidence of ability to work with all members of the healthcare team

Planning and organisation skills

Meini prawf hanfodol
  • Evidence of planning and organisational skills
  • Ability to prioritise workload

Analytical and Judgement skills

Meini prawf hanfodol
  • Word processing databases and spreadsheets sound literacy and numeracy data entry/extraction literature searching electronic and manual records

Commitment to Trust Values and Behaviours

Meini prawf hanfodol
  • Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours
Meini prawf dymunol
  • Positive attitude to diversity of faith and culture

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Samantha Bishop
Teitl y swydd
Senior Bereavement Services Officer
Cyfeiriad ebost
[email protected]
Rhif ffôn
07701 090091
Gwybodaeth i gefnogi eich cais

Rebecca Broughton

Head of Learning from Deaths

[email protected]

07971 745 188

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg