Crynodeb o'r swydd
- Prif leoliad
- Administration Assistant (Bereavement Services & Eye Donation Scheme)
- Gradd
- NHS AfC: Band 3
- Contract
- Cyfnod Penodol: 3 blynedd (Fixed Term)
- Oriau
- Llawnamser
- Rhannu swydd
- Cyfeirnod y swydd
- 358-8133426-COR-B
- Cyflogwr
- University Hospitals of Leicester NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- Leicester Royal Infirmary
- Tref
- Leicester
- Cyflog
- £25,760 - £27,476 per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 22/10/2026 23:59
Teitl cyflogwr
Bereavement Services & Eye Donation Scheme Assistant
NHS AfC: Band 3
AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include.
But they shouldn’t replace your own responses or be used to write the application for you.
Relying too much on AI can negatively impact your chances of success, because automatically generated answers:
- might not be specific or relevant enough to address the criteria in the recruitment profile
- often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
- could misrepresent information about you, such as your qualifications, skills and experience
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.
Trosolwg o'r swydd
Prif ddyletswyddau'r swydd
- Empathetic, professional, and resilient when supporting bereaved families.
- Highly organised with excellent attention to detail.
- Confident communicating with a wide range of healthcare professionals and external agencies.
- Able to manage sensitive and confidential information responsibly.
- Comfortable working independently while contributing positively to a team environment.
- Passionate about delivering outstanding patient and family-focused services.
Gweithio i'n sefydliad
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
- Offer compassionate guidance to bereaved relatives and other appropriate persons regarding death registration procedures and any involvement of the Coroner.
- Ensure families receive the information and contact details they need for ongoing support and enquiries.
- Liaise effectively with a wide range of internal and external stakeholders, including:
- Coroner's Office
- Register Office
- Funeral Directors
- Medical Examiners and Medical Examiner Officers
- Mortuary and ward teams
- Hospital Chaplains
- Religious, humanist and secular representatives
- Pathologists and medical staff
- Local authorities and cremation services
- General Practitioners
- Department for Work and Pensions
- NHS Blood and Transplant and other relevant organisations
- Prepare Eye Donation Scheme referral templates using information obtained from Medical Examiner proformas.
- Seek clarification and additional information from relevant teams to ensure accurate referrals.
- Work closely with NHS Blood and Transplant (NHSBT) to obtain key information, including Organ Donation Register details.
- Maintain and update Bereavement Services databases, ensuring all information is accurate, complete, and compliant with data governance requirements.
- Support Eye Donation Scheme audit projects and contribute to service improvement initiatives.
Manyleb y person
Training & Qualifications
Meini prawf hanfodol
- 5 GCSE’s (grades A-C) including English, Maths or equivalent qualification (NVQ 2) OR one year relevant NHS administrative experience
- Proven working knowledge of Microsoft applications – Windows / Word / Outlook / Excel
Meini prawf dymunol
- Intermediate to advanced level in the following software packages: Outlook, Word, Excel, PowerPoint and Internet HISS,/Patient Centre/BSO Database
Experience
Meini prawf hanfodol
- 3 years relevant experience
- Good command of spoken and written English
- Able to demonstrate cultural competence
Meini prawf dymunol
- Previous experience within the clinical quality field in NHS or bereavement services
- Experience and/or knowledge and understanding of Mortality and Morbidity processes
Communication and relationship skills
Meini prawf hanfodol
- Well-developed interpersonal and communication skills
- Excellent time management, prioritisation & organisational skills.
- Able to work to deadlines/ targets.
- Able to work under own initiative
- Able to identify problems and propose solutions or improvements
- Evidence of being a team worker
- Evidence of being resilient in a pressurised work environment
- Professional appearance, approach and attitude
- Friendly, pleasant personality Empathic attitude to patients, carers and the public
Meini prawf dymunol
- Evidence of ability to work with all members of the healthcare team
Planning and organisation skills
Meini prawf hanfodol
- Evidence of planning and organisational skills
- Ability to prioritise workload
Analytical and Judgement skills
Meini prawf hanfodol
- Word processing databases and spreadsheets sound literacy and numeracy data entry/extraction literature searching electronic and manual records
Commitment to Trust Values and Behaviours
Meini prawf hanfodol
- Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours
Meini prawf dymunol
- Positive attitude to diversity of faith and culture
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Samantha Bishop
- Teitl y swydd
- Senior Bereavement Services Officer
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07701 090091
- Gwybodaeth i gefnogi eich cais
Rebecca Broughton
Head of Learning from Deaths
07971 745 188
Rhestr swyddi gyda University Hospitals of Leicester NHS Trust yn Gwasanaethau Gweinyddol neu bob sector




