Job summary
- Main area
- Administration Assistant (Bereavement Services & Eye Donation Scheme)
- Grade
- NHS AfC: Band 3
- Contract
- 3 years (Fixed Term)
- Hours
- Full time
- Job share
- Job ref
- 358-8133426-COR-B
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Leicester Royal Infirmary
- Town
- Leicester
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 22/10/2026 23:59
Employer heading
Bereavement Services & Eye Donation Scheme Assistant
NHS AfC: Band 3
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Job overview
Main duties of the job
- Empathetic, professional, and resilient when supporting bereaved families.
- Highly organised with excellent attention to detail.
- Confident communicating with a wide range of healthcare professionals and external agencies.
- Able to manage sensitive and confidential information responsibly.
- Comfortable working independently while contributing positively to a team environment.
- Passionate about delivering outstanding patient and family-focused services.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Detailed job description and main responsibilities
- Offer compassionate guidance to bereaved relatives and other appropriate persons regarding death registration procedures and any involvement of the Coroner.
- Ensure families receive the information and contact details they need for ongoing support and enquiries.
- Liaise effectively with a wide range of internal and external stakeholders, including:
- Coroner's Office
- Register Office
- Funeral Directors
- Medical Examiners and Medical Examiner Officers
- Mortuary and ward teams
- Hospital Chaplains
- Religious, humanist and secular representatives
- Pathologists and medical staff
- Local authorities and cremation services
- General Practitioners
- Department for Work and Pensions
- NHS Blood and Transplant and other relevant organisations
- Prepare Eye Donation Scheme referral templates using information obtained from Medical Examiner proformas.
- Seek clarification and additional information from relevant teams to ensure accurate referrals.
- Work closely with NHS Blood and Transplant (NHSBT) to obtain key information, including Organ Donation Register details.
- Maintain and update Bereavement Services databases, ensuring all information is accurate, complete, and compliant with data governance requirements.
- Support Eye Donation Scheme audit projects and contribute to service improvement initiatives.
Person specification
Training & Qualifications
Essential criteria
- 5 GCSE’s (grades A-C) including English, Maths or equivalent qualification (NVQ 2) OR one year relevant NHS administrative experience
- Proven working knowledge of Microsoft applications – Windows / Word / Outlook / Excel
Desirable criteria
- Intermediate to advanced level in the following software packages: Outlook, Word, Excel, PowerPoint and Internet HISS,/Patient Centre/BSO Database
Experience
Essential criteria
- 3 years relevant experience
- Good command of spoken and written English
- Able to demonstrate cultural competence
Desirable criteria
- Previous experience within the clinical quality field in NHS or bereavement services
- Experience and/or knowledge and understanding of Mortality and Morbidity processes
Communication and relationship skills
Essential criteria
- Well-developed interpersonal and communication skills
- Excellent time management, prioritisation & organisational skills.
- Able to work to deadlines/ targets.
- Able to work under own initiative
- Able to identify problems and propose solutions or improvements
- Evidence of being a team worker
- Evidence of being resilient in a pressurised work environment
- Professional appearance, approach and attitude
- Friendly, pleasant personality Empathic attitude to patients, carers and the public
Desirable criteria
- Evidence of ability to work with all members of the healthcare team
Planning and organisation skills
Essential criteria
- Evidence of planning and organisational skills
- Ability to prioritise workload
Analytical and Judgement skills
Essential criteria
- Word processing databases and spreadsheets sound literacy and numeracy data entry/extraction literature searching electronic and manual records
Commitment to Trust Values and Behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours
Desirable criteria
- Positive attitude to diversity of faith and culture
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Samantha Bishop
- Job title
- Senior Bereavement Services Officer
- Email address
- [email protected]
- Telephone number
- 07701 090091
- Additional information
Rebecca Broughton
Head of Learning from Deaths
07971 745 188
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