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Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
Band 4
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (Monday - Friday)
Cyfeirnod y swydd
263-CCG26-110-AD-C
Cyflogwr
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Monkweamouth Hospital
Tref
Sunderland
Cyflog
£28,392 - £31,157 pro rata per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
27/10/2026 23:59

Teitl cyflogwr

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust logo

Administration Team Lead

Band 4

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’  We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

  • Cultural diversity staff network
  • Disabled staff network
  • LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

  • Armed Forces and Veterans Staff Network
  • Mind, Health and Wellbeing Community
  • Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post.  The method of payment is a salary deduction from your first monthly pay

Trosolwg o'r swydd

Applications are invited from suitably qualified and experienced candidates for a full time, Band 4 Administration Team Lead  with the Sunderland Talking Therapies Team.  This service  is very demanding  with the post holder being part of an admin team  providing a proactive, comprehensive admin service to support patients, the extended Clinical Team and Senior Team.

The post holder must have proven demonstrable supervisory, leadership and secretarial experience  along with the ability to collate performance data from Dashboards and IAPTuS  and create reports as required.   The post holder will be required to monitor admin staff's performance and processes and must have proven demonstrable experience of diary management and note taking.  

 

Prif ddyletswyddau'r swydd

Candidates must have proven demonstrable experience in last 12 months of  the following :

  • Experience in a customer/patient and service user focused environment 
  • Experience in undertaking and leading supervisions and appraisals with staff
  • Experience in supporting and leading team(s) through organisational changes
  • Experience in dealing with annual leave/sickness processes
  • Excellent communication and interpersonal skills
  • Experience in dealing with complaints
  • A good understanding of using admin performance Dashboards 
  • Proven knowledge and experience of Microsoft Word/Office packages and excellent accurate keyboard skills
  • Note taking 

Candidates should be:

  • Able to be self-directed, motivated and to contribute positively within a team
  • Well organised and structured
  • Able to support the Admin Manager 
  • Able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills
  • Able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to  participate in all relevant training courses appropriate to the role

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted

 

 

Gweithio i'n sefydliad

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Sunderland Talking Therapies is a partnership organisation of CNTW, Sunderland Counselling Services, Washington Mind and Sunderland mind.

The organisations work in partnership to provide assessments and a rang or treatments for people with common mental health problems.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Please find attached job description for full details.

Internal applicants only, Interviews will be face to face.

Advertising date : 13th October 2026

Closing date : 27th October 2026

We welcome your application.

Manyleb y person

Education & Qualifications

Meini prawf hanfodol
  • General level of education to O Level / GCSE or equivalent
  • NVQ Level 3 Business Management/or equivalent
  • Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
Meini prawf dymunol
  • NVQ Level 3 in Customer Care

Knowledge & Experience

Meini prawf hanfodol
  • Working knowledge of Microsoft applications and Patient Information Systems
  • Knowledge of Trust policies and procedures
  • Knowledge of office procedures
  • Knowledge of Health and Safety policies relating to role
Meini prawf dymunol
  • Knowledge of financial procedures/budgets relating to role

Skills & Competencies

Meini prawf hanfodol
  • Excellent organisational and problem-solving skills
  • Excellent communication, interpersonal and negotiation skills
  • Effective note-taking skills

Role Specific

Meini prawf hanfodol
  • Experience in undertaking Supervisions and appraisals
  • Flexible attitude to cope with fluctuating workloads and the requirement to cover other areas in times of staff absence
  • Enthusiastic and proactively embraces change to improve service delivery

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyAge positiveImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employer

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Martin Noble
Teitl y swydd
Team Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
0191 5665450
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg