Job summary
- Main area
- Paediatrics
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 290-WLCH-51
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- St Mary's Hospital
- Town
- London
- Salary
- £31,066 pa inclusive
- Salary period
- Yearly
- Closing
- 10/11/2026 23:59
Employer heading
Paediatric Outpatient / Inpatient Administrator
Band 2
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
Are you great with people, very organised, and passionate about patient care?
The West London Children are seeking a dynamic, proactive and highly motivated individual to join the inpatient / outpatient team. Administrators in our team are the welcoming face of our services and the first point of contact for patients, families and visitors. They create a calm, friendly and inclusive environment so that everyone attending our hospitals feels respected, informed and cared for.
Our paediatric team provide a wide range of specialist and general services for children and young people. The majority of our services are based at St Mary’s Hospital, which is also home to our paediatric A&E department and paediatric intensive care unit.
We are looking for candidates dedicated to delivering excellent patient experience, who are comfortable working in a dynamic and fast-paced environment.
Main duties of the job
- Effective delivery of clerical and reception duties for the clinic.
- Input and maintenance of accurate patient information on Trust information systems.
- Provision of excellent customer service to members of the public and staff who visit or contact the clinic.
- Rotational weekend and ward cover.
- Contribution to positive patient experiences.
- Cross cover for inpatient ward and outpatient department administration.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education and Qualifications
Essential criteria
- Good educational standard of at least GCSEs in English and Maths or equivalent.
Desirable criteria
- Educated to ‘A’ Level or able to demonstrate equivalent knowledge, skills and experience gained through work or structured learning.
- Customer service training or similar non-clinical qualification.
Experience
Essential criteria
- Ability to demonstrate experience in a customer-facing role (e.g. reception, hospitality, retail, call handling or administrative role).
- Computer literacy.
- Willingness to learn new systems
Desirable criteria
- Experience of working within a healthcare service.
- Experience with information databases.
- Experience working with people from diverse cultural, social and linguistic backgrounds.
Skills and Knowledge
Essential criteria
- Time management and ability to manage conflicting priorities.
- Good organisation skills.
- Customer service experience.
- Ability to stay composed under pressure and manage difficult conversations
Desirable criteria
- Experience of Microsoft packages including Excel, Word and Outlook.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Adelisa Arifagic
- Job title
- Service Support Manager
- Email address
- [email protected]
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