Job overview

West London NHS Trust has grown significantly in the last two years with investment in mental health services and this growth is set to continue over the next five years. In 2019, the Trust expanded its portfolio to include community services in Ealing and beyond, through our integrated care services. We are incredibly proud that more staff than ever would recommend us a place to work and we have seen a 28% increase in staff engagement in the national staff survey over the last 5 years.

We are on a significant journey of transformation in the quality of services provided, through greater co-production with service users and carers, and addressing long-standing inequalities. Increasingly, we are leading and collaborating closely with integrated care partnerships including working towards giving a stronger voice to some of the most vulnerable people in society.

Main duties of the job

• Liaising on a day-to-day basis with Contractors, Facilities Co-ordinators, Officers and Managers reporting service deficiencies as appropriate and ensuring that remedial action is taken as required.

• Respond to any complaints/concerns or queries in relation to the services provided and assisting in the investigation of incidents/ complaints of poor performance and where appropriate ensure that line management is fully aware of issues.  

• Responsible for the day-to-day management of services within your specified area of work and cover for other teams as requested by the Facilities management.

• Lead by example, offering guidance and support to domestic, security, and portering staff while maintaining a professional and respectful approach, encouraging the same standard across the department.

• Assist in monitoring and reporting maintenance issues. Conduct annual driving licence checks for all registered Trust drivers, with additional checks for those with endorsements or penalty points.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m. 

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.