Job overview

The Continuing Health Care Team Central area Team based in Parc Menai, Bangor  are looking for an experience individual to join our busy and dynamic team.

You will need to be highly motivated and enjoy co-ordinating and communicating with a wide range of people.

You should be highly organised, confident to work alone or as part of team; have excellent interpersonal and computer skills

To assist the CHC Team Administrator in all aspect of administration relating to  NHS Continuing Health Care (CHC), Funding Registered Nursing Care (FNC)  discharge from hospital and delayed transfers of care and any schemes  associated with CHC/CHC bids. 

The provision of a high level of confidential, comprehensive and efficient range  of administrative services to support the CHC Team to facilitate service delivery  accurately and in a timely manner to fulfil their statutory and managerial  responsibilities across the Division. 

Main duties of the job

 Act as first point of contact for all referrals/enquiries to the CHC Team
 Ensure that all communications with members of the public, staff and any 
other agency are handled confidentially and professionally, in order to aid the delivery of a high quality service.

 Demonstrate excellent and advanced communication skills on confidential 
issues such as disputes or complaints when dealing with telephone 
calls/correspondence from members of the public, Solicitors and MP’s, Health Professionals, Senior Managers both within the NHS, Local Authorities and non NHS organizations and in the absence of CHC Managers/Matron refer to appropriate person/department.

Take telephone messages in the absence of the CHC Team and if necessary 
signpost the caller to the correct person who can help with their query.
 Monitor and ensure correct panel outcomes, information is passed to finance department via liaising with nursing homes/monthly returns regarding any change in funding/accommodation etc (Deceased, New Patients, amendments). 

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. 

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.