Job summary
- Main area
- Neonatal
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 12 hours per week
- Job ref
- 050-ACS576-0626
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Glan Clwyd Hospital
- Town
- Bodelwyddan
- Salary
- £26,300 per annum, pro rata
- Salary period
- Yearly
- Closing
- 28/06/2026 23:59
Employer heading
Ty Croeso House Assistant
Band 2
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
Job overview
Band 2 House Assistant
Part time - 12 hours per week
The post holder will work to provide assistance and support to the House Manager in the smooth running of the Ty Croeso accommodation. He/she will be responsible for the co-ordination of all family facilities/services in the Unit area and for ensuring a clean, safe and comfortable environment.
Main duties of the job
To undertake delegated duties include the use of the washing machine to ensure the general housekeeping standards are able to reflect a home
from home for families required to stay in Ty Croeso.
To receive, welcome and guide visitors on arrival to Ty Croeso, liaising with other staff as appropriate.
To respond to requests for general information.
To receive and pass on information to others, maintaining confidentiality at all times.
To ensure the safe storage of equipment.
Ensure parents’ kitchen is clean and stocked.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
The post holder will work to provide assistance and support to the House Manager in the smooth running of the Ty Croeso accommodation.
They will be responsible for the co-ordination of all family facilities/services in the Unit area and for ensuring a clean, safe and comfortable environment.
Understands importance of and provides good customer care.
Able to empathise with patients and their families.
Work within tight time frames to enable House to run smoothly.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and Knowledge
Essential criteria
- NVQ Level 2 or equivalent experience
- Basic keyboard skills
Desirable criteria
- Food hygiene qualification
- IT qualification
- Health & Safety at Work Act
Experience
Essential criteria
- Experience working in the Health Service/Public Services
Desirable criteria
- Experience as a House Keeper or HCSW
Skills and Attributes
Essential criteria
- Ability to communicate at all levels
- Ability to maintain strict confidentiality at all times
- Ability to Work as part of a team and independently
- Able to follow instruction and directives
- Ability to prioritise workload without direct supervision
- Good interpersonal skills
- Polite, caring and courteous
- Neat and tidy appearance
- Adaptable and flexible
- Awareness of own limitations
- Responsible and reliable
- Highly motivated and enthusiastic
- Able to work in a dynamic environment
- Ability to recognise and manage stress
- Strong sense of commitment to openness, honesty and integrity in undertaking the role
- Good time management
Desirable criteria
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Fiona Lewis
- Job title
- Operational Lead Manager for Neonatal Services
- Email address
- [email protected]
- Telephone number
- 03000844447
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