Job overview

Working in a highly pressurised environment to provide a professional, efficient and effective administrative service for the Department.  Using initiative in sometimes complex situations to ensure that patients are booked in line with local and national Access targets.

Work as part of a team, supporting other team members to deliver the Access targets and a patient focused booking service.

To obtain case notes for the Department on a timely basis from various locations on Glan Clwyd’s site, including the Medical Record’s Department.

Main duties of the job

Manage own work load with minimum supervision.

Answer telephone enquiries into the department promptly both internal and external, dealing with queries in a tactful, professional manner and ensuring patient confidentiality is maintained.

Through the use of Priority Picking Lists/Primary Target Lists select and send for adequate numbers of appropriate patients to fill future new and follow up clinic slots, ensuring at least six weeks’ notice is given. Ensure that subsequent telephone requests from patients to book appointments are dealt with in a timely manner. Ensure patients able to attend at short notice are identified and are contacted when patients cancel/are cancelled.

To regularly monitor patients that fail to contact the Department to arrange appointments, ensuring that all reminder letters are sent out on time and where necessary patients are removed from the waiting list in line with local policies and procedures and in accordance with Welsh Assembly guidelines.

Ensure that data held on the WPAS system is accurate, up to date and fit for purpose,  responding to and undertaking any outcomes of validation and data quality checks.

To provide reception cover for Orthopaedics during times of leave.

To obtain and prepare case notes for the Department on a timely basis from various locations on Glan Clwyd’s site, including the Medical Record’s Department.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.