Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 050-AC468-0725
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Bodfan, near Ysbyty Eryri
- Town
- Caernarfon
- Salary
- £24,433 - £26,060 per annum, pro rata
- Salary period
- Yearly
- Closing
- 13/07/2025 23:59
Employer heading
Senior Patient Access and Booking Clerk - Therapies, Dietetics
Band 3
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
The ability to speak Welsh is essential for this post
Therapy Services administration are looking to appoint a highly motivated person to work within a busy Dietitian Department for Gwynedd and Anglesey.
The post holder will be a member of the admin team, which provides both a clerical and telephone operator service, for the Dietitian Department and administration support to Therapy Services.
Therapy Services comprises of Dietetics, Occupational Therapy, Physiotherapy, Podiatry & Orthotics, Speech and Language Therapy and Administration. Each area has it's own Head of Service who is accountable to the Area Director of Therapy Services.
Main duties of the job
The successful candidate must be an effective communicator, have good interpersonal skills and work in a flexible and organised manner. He/she must have a good standard of education. The ability to multi-task is important.
An appointable candidate not successful for this full-time role may be held in reserve for a part-time role subject to approval.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Good general education
- NVQ Level 3 or equivalent knowledge/experience
- IT Qualifications or proven experience using Microsoft Office packages
Desirable criteria
- Knowledge of Therapy Manager, WPAS, Hospital administration systems
- European Computer Driving Licence (ECDL or equivalent skills)
- Understanding of basic medical terminology
Skills
Essential criteria
- Excellent Communication skills (written, verbal and telephone) in Welsh (minimum level 4) and English
- Excellent organisational skills
- Able to concentrate on administrative duties in an unpredictable environment
Desirable criteria
- Evidence of ongoing/continuous personal development
General
Essential criteria
- No spelling errors
- Relevant experience and a good fit for the role
- Welsh Language Level 4 or 5
Experience
Essential criteria
- Experience within a busy office dealing with members of the public
- Knowledge of Data Protection Act and relevant legislation
- Awareness of Patient Confidentiality
Desirable criteria
- Previous medical records or hospital based clerical experience
- Experience of working directly with clinical/consultant staff
- Previous waiting list management experience
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are essential
Documents to download
Further details / informal visits contact
- Name
- Timothy Hoe
- Job title
- Deputy Head of Dietetics West
- Email address
- [email protected]
- Telephone number
- 03000 851709
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