Job overview

Exciting Leadership Opportunity: Health Services Manager, Betsi Cadwaladr University Health Board

Are you an experienced, highly motivated manager ready to make a significant impact within NHS Wales? An exceptional opportunity has arisen for a dedicated Band 7 Health Services Manager to lead a Health Board-managed practice in the West Integrated Health Community.

This pivotal role requires comprehensive practice management, integral to the strategic and operational development of the Practice. With a patient list of around 7,000, we seek a people-oriented leader with robust knowledge of HR, practice management, business management, and financial oversight.

You will bring significant health service management experience, demonstrating the ability to implement and manage change effectively in a multi-disciplinary environment. Proven leadership, communication, and negotiation skills are crucial.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Main Duties of the Job

The Health Services Manager will lead and manage a busy Primary Care Centre. This includes:

● Strategic Management and Planning: Develop and implement practice strategy, aligning with local needs, Health Board, and Cluster priorities. Update the practice development plan annually and contribute to the Area Cluster Development Plan.

● Financial Management: Manage budgets, maximize income opportunities, oversee cash/cheque handling, and private fee charging.

● People: Manage staffing levels, oversee staff induction, training, appraisal systems, and manage sickness per Health Board policies.

● Patient Services: Develop and manage patient services, ensuring compliance with guidelines and NHS contractual obligations. Oversee appointment/prescribing systems, surgery timetables, and manage complaints. Conduct patient satisfaction surveys and ensure Welsh Language standards compliance.

● Information Management and Technology: Plan IT implementation, ensure effective use of EMIS web, and maintain IT data security, backup, and disaster recovery plans.

● Organisational Management: Lead system development, maintain premises, ensure fire/security systems, and manage procurement.

● Communication and Engagement: Manage internal and external communication with Health Board teams and outside agencies, prepare reports, and negotiate.

● Contribute to/write Business Cases: Collect and collate complex data for reports.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.