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Job summary

Main area
Estates and Facilities
Grade
Band 2
Contract
Permanent: Working week 1- 5 rota
Hours
Full time - 37.5 hours per week (Working over 4 shift patterns-Hours are 6.30-15.00, 7.00-15.30 14.00-22.00 22.00-7)
Job ref
346-EF-095-26-A
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
Lanchester Road Hospital
Town
Durham
Salary
£25,272 per annum
Salary period
Yearly
Closing
18/08/2026 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Porter Housekeeper

Band 2

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

We require friendly, positive thinking, organised, motivated individuals to work as a Porter Housekeeper within the Trusts Hotel Services Team at Lanchester Road Hospital Durham.

Porter Housekeepers are responsible to provide and maintain cleaning and catering services as part of the Hotel Services team to office, patient and communal areas within the Trust. Ensuring a clean, safe and supportive environment for staff and patients working towards their recovery.

You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.

The post holder will be based at Lanchester Road Hospital Durham DH1 5 RD and will be required to work 4 different shift pattern 6.30-3 7-15.30 2-10 and 22.00-7.

Experience in cleaning duties and use of chemicals and equipment are essential as you will be working in a demanding environment.  Catering and food service experience would be beneficial along with a passion to providing high standards of customer service.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The successful postholder will provide cleaning and catering services as part of a team, to office, patient and communal areas within the Trust.

You will interact compassionately with patients and carers at all times. Patients have a range of mental health conditions or learning disabilities.

In addition to this, the postholder will show commitment to and participate in quality improvement activities.

You will promote at all times a positive image of people with mental health conditions and learning disabilities, and promote at all times a positive image of Hotel Services and the wider Trust.

Working for our organisation

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

The Successful Candidates will complete a 5-day induction programme, location will be agreed prior to start date.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person specification

Qualifications

Essential criteria
  • Food Hygiene Certificate Level 2
  • Numeracy and Literacy to level 2
  • ITQ Level 2
  • NVQ Level 2 in Portering or Housekeeping (within agreed timescale).

Experience

Essential criteria
  • Experience in portering.
  • Experience in use of cleaning materials and equipment.
  • Experience in general cleaning duties.

Skills and Knowledge

Essential criteria
  • Able to follow instructions and understand written and verbal communication
  • Knowledge of stock control
  • Knowledge of Health & Safety and COSHH

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthArmed Forces CovenantBetter Health at Work Gold Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lisa Gooding
Job title
Hotel Services Supervisor
Email address
[email protected]
Telephone number
07827234231
Additional information

Lisa Gooding 0191 4415726

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