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Job summary

Main area
Digital and Data Services
Grade
Band 5
Contract
18 months (Fixed term)
Hours
  • Full time
  • Flexible working
  • Home or remote working
37.5 hours per week (The Trust will support staff to work from home for up to 60% of their working week)
Job ref
346-CORP-037-26-A
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
Flatts Lane Centre
Town
Middlesbrough
Salary
£32,073 - £39,043 per annum
Salary period
Yearly
Closing
03/05/2026 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Junior Business Intelligence Developer

Band 5

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

This is an exciting opportunity (fixed term - 18 months) for a self-motivated individual to join the Business Intelligence Integrated Performance team within Digital and Data Services.
This post will work as part of the Trust’s Business Intelligence (BI) team (referred to as the IIC Team) and will be responsible for the design, development, documentation and testing of bespoke dashboards and reports that will be used to support and improve both patient care and management decision making across the Trust

This will involve working closely with other BI Developers and ETL/Data Warehouse developers within the IIC Team, staff within the wider Business Intelligence & Reporting section and customers, to support the Trust’s Business Intelligence, information and Digital & Data agenda.

The team are in the process of evolving the IIC to further support the Trusts Digital and Data Journey to Change. Within the last year the IIC has migrated to the IBM Cloud so the successful applicant will be ideally placed to develop their skills using IBM Cloud Pak for Data and all the exciting and innovative technology that it entails including AI and machine learning.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The successful candidate will have a background in Business Intelligence report and dashboard development (ideally with IBM’s Cognos Analytics and related InfoSphere products), with demonstratable, practical skills in relation to Business Intelligence software and associated technologies.

Candidates with strong skills in alternative products such as Power BI, SSRS, QlikView, Crystal Reports, Tableau or other products will also be considered.

Good communication, organisation and documentation skills are essential.

The candidate will be responsible for gathering requirements using techniques such as interviews, document analysis, workshops, surveys, use cases, business, and workflow analysis.

They will support end users of the IIC system by engaging with them to provide training, resolve support calls raised by users and contribute to the development of training materials and guidance documents.

The candidate will be able to analyse business/functional needs and requirements and maintain contact with the customer throughout the development lifecycle and sign-off process.

Working for our organisation

The Business Intelligence (IIC) team is part of the Business Intelligence & Clinical Outcomes Section of the Digital & Data Services Department working towards the Trusts Digital & Data Journey to Change.  

The Digital & Data Services Department is an award-winning, dynamic, and fast-paced environment consisting of over 140 multi-disciplined and talented staff across well structured, supportive, and friendly teams. This leads to many rewarding opportunities for development, self-growth and promotion which is demonstrated by low staff turnover and the significant amount of home-grown talent.

We cover a wide range of specialisms, from Business Intelligence to the provision of IT equipment and everything in-between. No matter where your passion lies, join our brightest minds in supporting our staff deliver the best care for our service users and carers.

You’ll join a team where flexibility, wellbeing and respect are highly valued, and you’ll be supported to be the best version of you!

Detailed job description and main responsibilities

Please see the attached standard job description for more details relating to the main responsibilities and essential criteria. If you would like to discuss the role further, please contact us.
The responsibilities will include:
•    To develop and maintain the Trust’s dashboards, reports and alerts that reside within the IIC portal, supporting the Trust’s Business Intelligence and Information agenda.
•    To gather, define and document user requirements that are clear, concise and testable; to translate those requirements to a plan of work that can be understood and implemented by the development team; to ensure the development meets the objectives and needs of the customer.
•    To promote and champion the use and functionality of the IIC within the organisation 
•    To actively contribute and engage with the IIC Team Agile sprint process including sprint planning, estimation of efforts, daily team huddles, sprint reviews and sprint retrospectives.
•    To promote a data quality culture throughout the organisation to ensure accurate, complete and up to date information is available from IIC information system to support decision making and management.
•    To manage and resolve IIC system support calls, ensuring service desk software is updated and calls resolved within agreed service level agreements.
•    To support and develop SQL metrics which are used by stakeholders throughout the Trust
•    To undertake system testing of own and peer developments
•    To create and manage system documentation to ensure knowledge transfer, support and maintenance of the IIC.
•    To work autonomously, under pressure and to meet deadlines using organisational planning skills

Person specification

Qualifications

Essential criteria
  • Educated to Degree standard or equivalent in a relevant subject or with equivalent experiential learning in the field of information analysis and reporting.
  • Equivalent experiential learning in the field of Information systems design, development and implementation.

Experience

Essential criteria
  • Experience in creating Dashboards and Reports using Cognos or similar reporting tools
  • Experience of using and writing advanced SQL and other system development languages.
  • Experience of managing and supporting complex database management systems in busy, confidential settings
  • Experience of a customer led service.
  • Experience of NHS IT systems and services.
Desirable criteria
  • Experience of working with large data.

Knowledge

Essential criteria
  • Knowledge of the development cycle including requirements gathering, design, build, test, release and sign-off.
  • Good numeracy and analytical skills
  • Good understanding of system change control processes, upgrades paths and release management
Desirable criteria
  • Knowledge of clinical procedures/terminology

Skills

Essential criteria
  • Ability to work autonomously, under pressure and meet deadlines using excellent organisational planning skills
  • Develop and maintain communication with people about difficult matters and/or in difficult situations. Ability to grasp high level concepts and relate to operational detail
  • Use of IBM Cognos Reporting Studio and Framework Manager
  • Ability to resolve complicated data queries and issues that might resided at a data or report level
Desirable criteria
  • Facilitation of design workshops with customers

Personal Attributes

Essential criteria
  • Committed to continual quality and service improvement.
  • Self-aware and committed to continual professional and personal development. Able to accept and respond positively to feedback from supervision.

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerStep into healthArmed Forces CovenantBetter Health at Work Gold Award

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Alex Murdoch
Job title
Business Intelligence Systems Manager
Email address
[email protected]
Telephone number
07341 099752
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