Job summary
- Main area
- MHSOP
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (shift work)
- Job ref
- 346-TSM-015-25-B
- Employer
- Tees, Esk and Wear Valleys NHS Trust
- Employer type
- NHS
- Site
- Woodside Resource Centre
- Town
- Middlesbrough
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 12/06/2025 23:59
Employer heading

Community Support Worker
NHS AfC: Band 3
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job overview
Are you looking for a new challenge with the opportunity to expand and develop your skills? Are you passionate about supporting older people's mental health? If so, we at MHSOP Intensive Community Liaison Service (ICLS) want to hear from you!
We are looking to recruit an enthusiastic, professional, and compassionate Band 3 Community Support Worker to join our community team.
This post is not open to trainees therefore the successful candidate should have completed the Diploma in Health and Social Care Level 3 or equivalent. Candidates must also have Literacy and Numeracy level 2 or equivalent and must complete the Trust Healthcare Assistant competencies within their probationary period (first 6 months in role).
Main duties of the job
Main duties of the job
The successful candidate will join our specialist multi-disciplinary team whose aim is to provide holistic, person-centred care to older people who are experiencing a range of mental health conditions. We work alongside people in care homes and in their own homes.
We work closely with families/carers and other professional disciplines to ensure a comprehensive and valuable experience is had by all involved. We pride ourselves on being leaders in delivering high quality compassionate care whilst protecting and promoting staff wellbeing and development.
ICLS team covers the Teesside area and so the successful applicant will need a full drivers' licence and vehicle access to carry out their role.
Working for our organisation
The successful post holder will be expected to match the ethos of the ICLS team and commit to ongoing personal and service development. In return we will offer a friendly, secure and professional experience and invest in your development as a healthcare professional.
Tees, Esk and Wear Valleys are committed to co-creating safe and personalised care that improves the lives of people by involving them as equal partners. The most important way we will get there is by living our values all of the time.
Our values are respect, compassion, and responsibility.
We listen, we are inclusive, and we work in partnership.
We are kind, we are supportive and we recognise and celebrate achievement.
We are honest, we are always learning and we are ambitious.
Detailed job description and main responsibilities
The post holder will support registered members of the team to deliver evidenced based interventions to help older people with their mental health using interventions from our Pathways of care.
The post holder should also be expected to carry out physical health monitoring to help support older people.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Additional contact details:
Sarah Willett
01642 368900
Person specification
Qualifications
Essential criteria
- Diploma in Health and Social Care level 3 or equivalent
- Care certificate
- Evidence of professional development
Desirable criteria
- Successful completion of Trust’s full HCA Framework within 6-month probationary period
Experience
Essential criteria
- Previous experience as a Band 2/3 HCA or equivalent in a care environment
- Previous experience of working with people with mental/social health needs or learning disabilities
Desirable criteria
- Previous work in the community
Skills
Essential criteria
- Effective record keeping
- Effective verbal and written communication skills
- Time management and ability to prioritise effectively
- Ability to travel independently in accordance with Trust policies and service need.
Personal attributes
Essential criteria
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours
- Self-aware and committed to continual professional and personal development. Able to accept and respond positively to feedback from supervision
- Compassionate in meeting the needs of vulnerable people and their families and carers
- Committed to continual quality and service improvement
- Able to work flexibly and co-operatively as part of a team
- Hold a Full UK Driving Licence
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sarah Willett
- Job title
- Team Manager
- Email address
- [email protected]
- Telephone number
- 01642 368900
- Additional information
Rhiannon Bowden
01642 368900
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