Job overview

Audiology Services Luton and Dunstable

We’re looking for a detail-oriented and compassionate individual to join our Audiology service at Luton. This vital role involves accurate data entry across multiple clinical systems, maintaining both electronic and manual patient records, and ensuring timely processing of hospital documentation. You’ll help create a safe, welcoming environment for families, using a sensitive approach in all communications.

The successful candidate will have excellent IT and literacy skills, operational flexibility, and a keen eye for detail. You’ll be trained on systems such as Auditbase, iPM, and Evolve, and will play a key role in supporting the Audiology clinical team. Responsibilities include welcoming our Audiology patients into the Department, ensuring their details are up to date and taking care of any other requests or support they may need for their appointment.

If you’re passionate about supporting our Audiology patients through high-quality Reception/clerical work, we’d love to hear from you.

Main duties of the job

To provide reception support to our Audiology service on the Luton and Dunstable site, ensuring patients are checked in and ready for their clinical appointment.

To work with the clerical team, ensuring that any required outpatient appointments or referrals are made and sent to patients

To review and update forms, both digitally and manually

To prepare any paperwork for clinical appointments

To ensure that information leaflets are available for patients and families.

To welcome Audiology visitors, directing them as appropriate to the designated person.

Escalate any concerns or uncertainty promptly to the Audiology Clinical Lead

To support the clinical team in caring for families with sensitivity and respect.

To communicate effectively (verbal, written and electronic) with the multi-disciplinary team and families.

To answer the telephone and respond to enquiries for information in accordance with the Data Protection Act. To escalate any concerns or uncertainty promptly to the Clinical Manager.

To participate in yearly appraisal to review own performance, the attainment of service objectives and seek opportunities to further enhance skills and knowledge.

In addition to the statement regarding confidentiality given below, to work within the remit of the Data Protection Act and to act appropriately within the confines of the potential sensitivity of clinical and managerial information and reports. 

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.  Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

 

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.