Job summary
- Main area
- Audiology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 193-8247398NCG
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Berkshire Hospital
- Town
- Reading
- Salary
- £25,760 - £27,476 pro-rata per annum
- Salary period
- Yearly
- Closing
- 13/09/2026 23:59
- Interview date
- 18/09/2026
Employer heading
Assistant Patient Pathway Coordinator (Audiology) - Part Time 22.5 hrs
NHS AfC: Band 3
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’.
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Please note: all vacancies automatically close when 50 applications have been received.
Job overview
- Manage patient appointments and clinic bookings.
- Coordinate patient pathways, support waiting list management.
- Maintain accurate records on EPR and other Trust systems.
- Manage clinic changes, cancellations and diary schedules.
- Ensure patient records are handled in line with Information Governance requirements.
- Contribute to service improvements and provide cross cover within the administration team.
Main duties of the job
Manage Patient Appointments and Pathways:
-
Process referrals and ensure patients are booked into the appropriate clinics.
-
Schedule new and follow-up appointments.
-
Identify potential delays or pathway breaches and escalate issues appropriately.
-
Maintain accurate pathway information on Trust systems
-
Manage clinic cancellations and re-book patients within required timescales.
-
Ensure patients progress smoothly from referral through to discharge.
-
Ensure patient information is accurate and up-to-date.
-
Track and manage health records in compliance with Information Governance requirements.
- Attend service development meetings.
Working for our organisation
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for further details of the job role.
Person specification
Education/Qualifications
Essential criteria
- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent
Desirable criteria
- Computer Literacy Course, e.g. ECDL
Experience
Essential criteria
- Experience of using of IT systems and patient data systems
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working with patients and providing information regarding their appointments or treatment team
Desirable criteria
- Experience of handling patient complaints
Skills, Knowledge, Abilities
Essential criteria
- Accurate data entry, typing and checking skills
- Ability to communicate effectively with people at all levels
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Knowledge of healthcare administrative systems and processes
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Nneoma Zabbey
- Job title
- Patient Pathway Manager
- Email address
- [email protected]
- Telephone number
- 01183228796
List jobs with Royal Berkshire NHS Foundation Trust in Administrative Services or all sectors






