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Job summary

Main area
Audiology
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 22.5 hours per week
Job ref
193-8247398NCG
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Royal Berkshire Hospital
Town
Reading
Salary
£25,760 - £27,476 pro-rata per annum
Salary period
Yearly
Closing
13/09/2026 23:59
Interview date
18/09/2026

Employer heading

Royal Berkshire NHS Foundation Trust logo

Assistant Patient Pathway Coordinator (Audiology) - Part Time 22.5 hrs

NHS AfC: Band 3

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Please note: all vacancies automatically close when 50 applications have been received.

Job overview

Band 3 Assistant Patient Pathway Coordinator (Audiology)
 
This is a Part Time post for 22.5 hours per week.
 
The Assistant Patient Pathway Coordinator provides administrative support to the Audiology service, ensuring patients are managed efficiently throughout their care pathway from referral to discharge.
 
The role involves coordinating appointments, maintaining accurate patient records, supporting waiting list management and acting as a key point of contact for patients, clinicians and external organisations.
 
The post holder contributes to delivering a high-quality patient experience while supporting the service to meet operational and performance targets.
 
Main Responsibilities:
 
  • Manage patient appointments and clinic bookings.
  • Coordinate patient pathways, support waiting list management.
  • Maintain accurate records on EPR and other Trust systems.
  • Manage clinic changes, cancellations  and diary schedules.
  • Ensure patient records are handled in line with Information Governance requirements.
  • Contribute to service improvements and provide cross cover within the administration team.
The role contributes directly to meeting operational targets and delivering positive patient experience.

Main duties of the job

Manage Patient Appointments and Pathways:

  • Process referrals and ensure patients are booked into the appropriate clinics.
  • Schedule new and follow-up appointments.
  • Identify potential delays or pathway breaches and escalate issues appropriately.
  • Maintain accurate pathway information on Trust systems
  • Manage clinic cancellations and re-book patients within required timescales.
  • Ensure patients progress smoothly from referral through to discharge.
  • Ensure patient information is accurate and up-to-date.
  • Track and manage health records in compliance with Information Governance requirements.
  • Attend service development meetings.
The post is a patient-focused administrative point of contact for patients, clinicians and other healthcare organisations, ensuring that patients move smoothly through their care pathway.
 
You will be responsible for coordinating appointments, managing waiting lists and patient tracking, maintaining accurate records, and supporting the delivery of a high-quality patient experience.

Working for our organisation

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person specification

Education/Qualifications

Essential criteria
  • NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent
Desirable criteria
  • Computer Literacy Course, e.g. ECDL

Experience

Essential criteria
  • Experience of using of IT systems and patient data systems
  • Experience of scheduling outpatient appointments and/or admissions
  • Experience of working with patients and providing information regarding their appointments or treatment team
Desirable criteria
  • Experience of handling patient complaints

Skills, Knowledge, Abilities

Essential criteria
  • Accurate data entry, typing and checking skills
  • Ability to communicate effectively with people at all levels
  • Understanding of patient priorities and performance targets related to appointments and waiting times
  • Knowledge of healthcare administrative systems and processes

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Florence Nightingale FoundationNational Preceptorship for Nursing Quality Mark 2024

Application numbers

This vacancy will automatically close when 50 applications have been received.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nneoma Zabbey
Job title
Patient Pathway Manager
Email address
[email protected]
Telephone number
01183228796
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