Job summary
- Main area
- Rheumatology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 18.75 hours per week (3 days a week)
- Job ref
- 193-7922539NCG
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Berkshire Hospital
- Town
- Reading
- Salary
- £25,760 - £27,476 pro rata per annum
- Salary period
- Yearly
- Closing
- 30/04/2026 23:59
Employer heading
Rheumatology DAWN Patient Surveillance Assistant Administrator
NHS AfC: Band 3
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’.
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Please note: all vacancies automatically close when 50 applications have been received.
Job overview
Band 3 Rheumatology DAWN Patient Surveillance Assistant Administrator
This is a part-time post for 18.75 hours per week.
The post holder will be the point of contact for all administrative issues relating to Rheumatology patients’ pathway of care for blood surveillance:
Work as part of a multidisciplinary team to ensure the monitoring of patients on a surveillance pathway is managed smoothly.
Work closely with the Rheumatology CNSs and Consultants to support robust surveillance of the patient monitoring of their condition and act accordingly to the specialty instructions and SOPs.
Work closely with the DAWN/Biologic Multispecialty surveillance Administrator for Integrated Medicine and closely with the Rheumatology Clinical Administration Team (CAT 9) to ensure appropriate cross-cover is provided.
Main duties of the job
Ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
To provide a consistent approach across the Trust, to ensure that functions of the role are carried out correctly within given timescales, as per SOPs.
Demonstrate polite, clear, accurate advice line support for patients and document all communication on EPR and DAWN, with some self-guided initiative.
The post holder will be expected to work autonomously and seek help from clinician when appropriate.
Working for our organisation
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for further details of the job role.
Person specification
Education/ Qualifications/ Training:
Essential criteria
- GCSE or equivalent in English and Maths, grades A-C
- Significant Experience of using Microsoft Office, including Word and Excel or patient monitoring IT application
- Accurate data entry, typing and analytical skills
Desirable criteria
- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
- Ability to produce letters / reports using Word and Excel
Experience, Skills & Abilities
Essential criteria
- Demonstrates excellent interpersonal skill and team working
- Polite, Clear and accurate telephone manners
- Excellent communication skills with particular ability to liaise effectively with multidisciplinary team members and patients
Desirable criteria
- Understanding and able to liaise with Primary Care, GP and community services
- Experience of working in the NHS healthcare administrative system and process
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Shirley Lee
- Job title
- Rheumatology Lead Nurse
- Email address
- [email protected]
- Telephone number
- 0118 3226553
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