Job summary
- Main area
- Facilities
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Includes weekends and evenings 5 out of 7 days)
- Job ref
- 820-8216439-COR
- Employer
- Birmingham Community Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Moseley Hall Hospital
- Town
- Birmingham
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 24/09/2026 23:59
- Interview date
- 07/10/2026
Employer heading
Band 4 Housekeeping / Domestic Team Leader
NHS AfC: Band 4
Job overview
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
Job Summary
Are you an experienced housekeeping or domestic services professional who is ready to take the next step into a visible team leadership role? We are looking for a motivated and organised Housekeeping / Domestic Team Leader to support the delivery of high-quality cleanliness, housekeeping and patient meal service standards across Moseley Hall Hospital and West Heath Hospital.
Working closely with, and deputising for, the Band 5 Housekeeping Manager, you will help coordinate day-to-day domestic and housekeeping services, support staff allocation, monitor standards and provide practical leadership to ensure safe, clean and welcoming environments for patients, visitors and colleagues.
Why join us?
Joining our Housekeeping and Domestic Services team gives you the opportunity to make a real difference every day. You will be part of a supportive, patient-focused service where high standards of cleanliness, teamwork and care are valued. This role is ideal for someone who wants to develop their supervisory skills, take on more responsibility and help shape safe, clean and welcoming environments for patients, visitors and staff.
Main duties of the job
Main Duties of the Job
You will play a key role within the housekeeping and domestic services team. You will support the Housekeeping Manager in the effective coordination of services, helping to ensure that cleaning schedules, patient meal service requirements, safe staffing levels and quality standards are maintained across the sites.
You will provide visible, hands-on leadership to domestic and housekeeping staff, supporting daily operational priorities, responding to service issues and helping the team deliver a responsive patient-focused service seven days per week. In the absence of the Housekeeping Manager, you will deputise as required, escalating risks and issues appropriately while maintaining service continuity.
Key responsibilities include:
· Supervising, supporting and motivating domestic and housekeeping staff to deliver safe, effective and high-quality services.
· Supporting compliance with NHS Cleanliness Standards, infection prevention requirements, food service standards and local operating procedures.
· Coordinating daily work allocations, rotas, cleaning schedules and service priorities to maintain business continuity.
· Undertaking quality checks, supporting audit activity and helping to address areas for improvement in cleanliness and patient meal service delivery.
· Deputising for the Housekeeping Manager when required, including supporting staff queries, resolving day-to-day issues and escalating concerns appropriately.
Working for our organisation
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Detailed job description and main responsibilities
Main responsibilities
- To provide line management for the Housekeeping Supervisors and their teams.
- To undertake return to work meetings, sickness reviews, PDR’s and 1:1 appraisal within the housekeeping and domestic services in line with Trust Policies, ensuring the Healthroster and ESR are updated accurately and in a timely manner.
- To promote a safe working environment within Housekeeping, ensuring the safe use and storage of all equipment, materials, and chemicals.
- To organise the working rota for the housekeeping supervisory team on Health Roster.
- To ensure that all the housekeeping / domestic teams are trained in food safety, allergens, special diets, textured modified meals, nutrition and hydration.
- To undertake food service audits to check that HACCP (hazard analysis critical control point) documentation has been completed in line with Trust Policy and Legislation and to take corrective action for non-compliance.
- To provide assurance and governance around audits of all clinical and non-clinical areas.
- Liaise with clinical and non-clinical teams regarding the standard of cleanliness of their areas.
- To ensure a daily hand over is conducted with any presenting issues being escalated to the housekeeping manager.
- Ensure close liaison with multidisciplinary teams to ensure the seamless delivery of facilities services.
- Oversee technical cleaning audits and rectifications to ensure any failures are rectified in a timely manner.
- Responsibility for overseeing spot checks on how the teams clean, cleanliness of the environment including cleaning cupboards and equipment.
Person specification
Qualifications/ Training
Essential criteria
- Educated to GCSE or equivalent
- ILM Level 3 or equivalent leadership qualification
- NVQ Level 2 in British Institute of Cleaning in Domestic Services or equivalent
- Evidence of Continuous Professional Development
Experience
Essential criteria
- Experience of leadership and managing a team
Desirable criteria
- Relevant experience of using Microsoft Programmes
Skills/Knowledge
Essential criteria
- Significant knowledge of Food Safety/Food Service including temperature control Hazard Analysis Critical Control Points HACCP
- Significant experience of Health & Safety, including COSHH and Safe Systems of Cleaning
Personal Qualities
Essential criteria
- Ability to be proactive and think dynamically
Desirable criteria
- Flexible approach with the ability to work independently
- Ability to manage conflict and contentious situations where negotiation skills may be necessary
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Carol Mitchell
- Job title
- Deputy Head of Facilities
- Email address
- [email protected]
- Telephone number
- 07860 360086
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