Detailed job description and main responsibilities

Domestic – Operational

• Responsible for specified cleaning standards of the area allocated and to maintain quality-monitoring procedures, including inspection and completion of relevant forms.
• Responsible for the ordering, controlling and issuing of cleaning materials/equipment to domestic and housekeeping staff, and to monitor and maintain accurate stock levels and records.
• Responsible for ensuring that all cleaning materials are correctly stored/marked and are easily identifiable in accordance with C.O.S.H.H regulations.
• Responsible for providing cover for domestic duties in times of emergency in any area/unit as required.
• Responsible for reporting to the appropriate department the need for structural and fabric repairs.
• Responsible for ensuring they read and work within the framework outlined in the Domestic Services Policies and Codes of Practice that exist within the Hospital.
• To be responsible for dealing with Contractors whilst on site, including: Window Cleaners, Pest Control, etc.

• To highlight training needs for Hotel Services Support Staff
• To demonstrate forward thinking and planning. E.g. implementing new or revised rotas.
• Reviewing and improving current systems of work.
• Maintain cleaning schedules, cleaning records and water management records.
• To ensure all staff under supervision have a clear understanding of the role.

Supervisory

• Responsible for First Stage sickness absence reviews under the supervision of the Senior Domestic Supervisor or Domestic Services Manager, and to assist in the selection and recruitment of new staff.
• Responsible for inputting and updating staff computer records and the maintenance of effective working relationships within the Department.
• Responsible for attending Supervisor’s meetings as requested by the Senior Domestic Supervisor/Facilities & Hotel Services Manager.
• Responsible for the authorisation of time sheets, inputting and recording of staff payroll information, along with absence records for Domestic staff using SSL/Trust software systems.
• Responsible for initial counselling of staff and reporting to line manager any matters that may require disciplinary action.

Additional Duties

• Responsible for the departmental induction & Trust local orientation training of new staff at commencement, ensuring all staff are provided with a copy of the departmental induction booklet.
• Responsible for carrying out bi-monthly Working Better Together/Regular Management Supervision meetings and annual Personal Development Reviews with Domestic and Housekeeping staff in conjunction with the Senior Domestic Supervisor.
• Responsible for dealing with minor complaints quickly and efficiently and bringing to the attention of the Domestic and Housekeeping Managager any matters of a more serious nature that may affect the smooth running of the department.
• Responsible for reporting any changes which may impact on services, e.g. Change of occupancy or usage.
• Responsible for undertaking any ad-hoc duties as required by the Facilities Management commensurate with the grade of the post.
• Responsible for ensuring all staff are adequately trained and attend all Statutory Mandatory training courses and lectures, as required in conjunction with the Senior Domestic Supervisor.

Health and Safety

• Responsible in conjunction with other Supervisory Staff for the Health and Safety of Staff under their control and be conservant with Hotel Services Policies, Codes of Practice, COSHH and Fire Regulations.
• Responsible for ensuring in conjunction with other Supervisory Staff that all equipment is cleaned in accordance with agreed Departmental schedules. Ensuring all equipment and safety guards/devices are maintained on a regular basis and to a safe standard and protective clothing is worn.
• Responsible for reporting immediately all faults, defects or dangerous practices which may constitute a hazard to health and Safety.